Job Title:  Customer Service & Logistics Intern

No Relocation Assistance Offered
Job Number #166308 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Title: Customer Service & Logistics Intern
Location: Woking, UK

Job Purpose:

• Manage Hill’s Customer Enquiries and support the Logistics team in daily tasks. 
• Support the daily operations of the digital tools and Hills Loyalty Programmes.
• Handle the Order to Invoice process within Hill’s Best Practice standards. 
• Accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers.

What you will do:

• Responsible for supporting day to day Hill’s Loyalty and Staff Feeding Programmes
• Liaise with customers via email or telephone
• Managing and following up on enquiries from customers to ensure they are resolved 
• Collaborate with internal Teams to investigate and resolve order management and delivery issues
• Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
• Investigate and resolve order management inquiries and delivery issues
• Participate in promotional strategies on Hill’s Vetshop
• Update weekly reports 
• Supporting the Customer Service and Logistics team in day to day tasks

Required  Qualifications

• Excellent English language skills (written and verbal) are essential for this role
• A University Degree would be an advantage
• Excellent computer literacy (Google Suite, Excel)
• High level of accuracy for entering data and attention to detail are crucial
• Excellent time management skills
• Planning and organization skills with ability to prioritize your own workload
• Ability to communicate effectively with internal and external contacts
• Excellent Customer service skills
• A strong work ethic and a positive attitude
   

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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