Job Title:  CBS Credit to Cash Analyst | Toms of Maine

No Relocation Assistance Offered
Job Number #164602 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

About the Role:

The Logistic Deduction Analyst will be responsible for monitoring and reviewing deductions Logistics (e.g. Shortages & Vendor Compliance) Communicate to Logistic /Commercial CDT´s, Customer Alliance   any missing support for deduction open items and clear credit notes vs proporter deduction. Also analyzing and solving customer payment, Collection, Credit Management and Deduction management exceptions.

What you will do:

• Monitor key performance metrics to measure the quality and efficiency Deductions (Logistics) and Reporting processes.
• Lead the month end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve.
• Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if Revenue/Logistic Analyst unable to get information from customer.
• Determine and recommend new strategies within the Reverse Logistic Process for customers.
• Handling customer requests and escalation to local teams (CDO, CS&L, Local C2C)
• Assisting with deduction resolution and coordinating with local team as required 
• Request approval to move status related to Logistics Deductions to a Collectible Status.
• Prepare Logistics Deductions Claims and then monitor progress.
• Monthly Collaboration Meetings with CAM related to Logistics status.
• Escalated with Local CDT Finance
• Dispute Package Process revisit the process to ensure accuracy
• Follow up of disputes sent to the Customer (AP)/to have the payments back.
• Customer Portal to monitor the Status
• Meetings/Calls AP/Customers
• Continuous cross-functional collaboration (Customer Alliance, C2C, O2I & CDT)
•        -    Definition of Roles & Responsibilities
•        -  Customer Business Knowledge
•        -   Workflows documented for C2C processes
• Track end to end order process (manually):
• Validate shortage and vendor compliance deductions
• -     Identify and follow up on refusals
• Identify Root Causes & actions have been initiated Other activities include: participation and administration of operation and business partnering
• Performing customer Logistics analysis utilizing customer financial documentation, payment history and external (3rd party) data
• Interaction with local teams for approvals of customer credit limits and additional information requirements
• Analyzing and reviewing existing customer payment term change requests
• Active Participation of the FEED Principal Strategy and the DE&I initiative to the team.
• Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Estandarization & Automation of the  C2C processes. ( Process Mapping, Scripting and RPA/BOT´s)

What do you need for this position:

• Bachelor's Degree in Finance , Economic, Logistic  & Administrative fields
• At least 1 to 3 years of experience in Finance or Administrative Areas 
• At least 1 year of experience in  C2C processes (Desired)
• Microsoft package & ERP (Desired)
• Strong oral and written communication in English 

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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