Job Title:  CBS Credit To Cash Analyst

No Relocation Assistance Offered
Job Number #164548 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

About the Role:

The Collections Analyst will focus specifically on customer account collections for past due amounts.
 

What you will do:

• Obtaining overview of customer account balances
• Generating past due notices to customer
• Contacting customers for payment and documenting their response
• Escalating collection issues to local sales staff and follow up with other departments
• Assessing and recommending escalated issues for write offs
• Generating and preparing periodic statements for customers
• Monitoring customer performance vs. payment commitments
• Refund assessment for customer and aging credit balances on accounts
• Reviewing and providing follow to different mailboxes and customer service needs
• Collection request efforts and follow up with other departments 
• Analysis and assessment of charges customers have inquired  
• Change of payment terms and set up with other departments
• Review and analysis of aging accounts, auctioning and follow up blocking of accounts
• Customer guidance and attendance to their needs to obtain first contact resolution 
• Handle and control of customer portfolio managing back office work needed  
• Responsible of the payment terms over 120 days and with other issues 

What do you need for the position:

• Bachelor’s Degree in Business Administration,, Accounting , Finance, Economy or other related fields
• Basic knowledge of Order to Cash process and customer payment applications
• Basic knowledge of Accounting principals
• English Proficiency
• Prior experience with SAP, Word, Excel, Powerpoint and Lotus Notes
   

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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