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Associate Account Manager, E-commerce

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Date: Jun 7, 2018

Location: Seattle, WA, US



Empowering a naturally healthy life – for our family and yours – for over 45 years.  When Tom and Kate Chappell moved to Maine and started making natural personal care products, they were guided by two simple philosophies. 
• First, that it was possible to make effective personal care products that were free from artificial flavors, fragrances, sweeteners, colors and preservatives.
• And second, that businesses should be good corporate citizens working to care for the planet and communities.  These same philosophies guide us to this day.  Tom’s of Maine products – including toothpaste, deodorant, mouthwash, bar soap, body wash, lotions and lip balms – are sold across the United States and Canada.  And because we are so committed to giving back, we donate 10% of our profits to charitable organizations, and our employees can use 5% of their paid time volunteering for causes they are passionate about. 

Tom’s of Maine is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Tom’s of Maine and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter, Instagram and YouTube.

Location: Seattle, Washington, United States
Relocation Assistance Offered Within Region
# 62646

Job summary:

The Associate Customer Manager works with their team to execute Tom’s of Maine’s 5P strategies to deliver annual sales and market share targets.  In conjunction with the team the Associate Customer Manager will support and drive superior business results through relationship building, solid analytics, program evaluation, and development and delivery of joint business plans.


Principal Duties & Responsibilities:

  • Working in conjunction with team to develop, negotiate and implement Customer Plans to achieve Financial and 5P Objectives for all of Tom’s of Maine brands/categories, and deliver annual sales and market share targets.
  • Develop the relationship across the customer's organization (buying, merchandising and retailing) and build customer intelligence as it relates to Financial and 5P Objectives.
  • Deliver sales targets within investment guidelines and alignment with brand strategy.
  • Utilize efficiently available Category Management Tools (e.g. Nielsen, Kantar) and CBP to understand consumption and shipment data to identify brand/category performance trends and opportunities.
  • Collaborate with cross functional teams such as the Customer Development, Marketing and Supply Chain functions to build business opportunities and ensure planning accuracy.
  • Data analytics, preparation of reports & presentations and other duties as required to support the account.


Basic qualifications:

  • Bachelors degree required
  • 2-3 years consumer goods industry experience, preferably with an eCommerce focus.
  • Proficient skills in, Microsoft applications, Word, Excel, PowerPoint plus Nielsen and Business Planning.


Expected Functional Experience and Technical Skills: 

  • Experience in developing strategies and plans to respond to shoppers/customer trends delivering against the commercial goals.
  • Solid project management skills, with the ability to manage multiple projects simultaneously
  • Strong written, verbal and presentation skills.
  • Category Management and field sales experience are assets.
  • Ability to work cross-functionally and with various levels of management


Physical Requirements:

  • Sit at a desk intermittently for up to 8 hours per day
  • Ability to type, using a computer keyboard, intermittently for up to eight hours per day
  • Ability to receive and transmit information in person and by telephone communications



Are you interested in working for Tom's of Maine? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Nearest Major Market: Seattle

Job Segment: Account Manager, Social Media, Manager, Supply Chain Manager, Marketing Manager, Sales, Marketing, Management, Operations

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