Job Title:  Omni Customer Devt Exec, Petstock

No Relocation Assistance Offered
Job Number #163981 - Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Customer Development Executive, Petstock

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

Ready to continue your career as a key account sales professional? Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike!

Join Hill’s Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility. Our diverse portfolio spans Oral Care, Personal Care, Home Care, and Pet Nutrition.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Inclusion, and Courage, fostering a culture that celebrates diversity and teamwork. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.

Job Summary:

This Customer Development Executive position is both a key contributor to the Petstock team and a developmental position. The role has the responsibility to support the Omnichannel eCommerce sales growth and provide analytical support across our customer base in one of our largest customers, Petstock.

The role reports to the Customer Development manager Petstock, providing support to the  Pestock ecosystem.

Support includes, but not limited to, instore checks, customer website audits and compliance checks, customer data analytic interpretation and visualisation, ROI analysis,  invoice and claim processing,  ATLAS sales planning and forecasting, and Test & Learn projects. 

The successful candidate will show the ability to be collaborative, demonstrate analytical thinking, and have a curious growth mindset.

Roles & responsibilities:

• Accounts category review analysis, monthly health checks and/or scorecards

• Enhancing customer relationships & negotiation

• Volume and activity planning

• Processing claims and invoices monthly

• Presenting market & instore intelligence insights to assist sales analysis

• Managing and liaising with customer to maintain online content standards

• Promotional planning & submissions including NPD/line transitions submissions 

• Forecasting and Demand Planning based on customer business plans including trade spend

• Tracking A&P and GTN spend in line with budget & contracts

• Manage ROI margin calculator to ensure correct funding levels

• Coordination of clearance for obsolete and deleted stock

• Communicating key account pricing and competitor activity

• Update customer sales, promotional and event calendars

• Preparation & communication of campaigns to field sales team to ensure best in class execution

• Assist in preparation of customer JBP and terms negotiation 

• Analyse and interpret customer data to improve ROI and promotional activity

• Collating competitive data & insights to assist sales analysis - tools like Tableau and Profitero

• Preparing and participating in account meetings and attend strategic customer meetings

About you:

• Relevant degree qualification

• 2+ years sales experience

• Experience collaborating with diverse teams 

• Intermediate G-Suite Skills - Sheets, Docs, Slides & Data Studio

• Strong analytical skill set

• FMCG / Pet Speciality industry background highly regarded

• Ability to work in a team environment, collaborating with others to meet customer needs

Other Fast Facts for Consideration:

• Work Environment: This role is based in our Sydney office with support for hybrid work arrangements. Regular weekly office attendance is expected.

• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.

• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.

• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

• Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements. The selection process may include assessments, initial tasks, and interviews to evaluate fit for the role and alignment with our company values.

• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Travel Requirements 

• Expected percentage of travel:  Up to 10%

Compensation and Benefits
Salary Range $ - $ USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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