Job Title:  Customer Development Mgr - Woolworths

No Relocation Assistance Offered
Job Number #166242 - Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Overview

Reporting to the Customer Development Team leader, this amazing role of Woolworths Customer Development Manager is pivotal in accelerating growth in this strategic Partner, growing customer engagement and collaboration and building our brand penetration across the Awareness, Consideration, Purchase and Loyalty framework.  

This role will be responsible for developing & implementing Omnichannel Customer Joint Value Plans that align with Colgate Channel and Brand strategies.  These Joint Value Plans will achieve sales goals, sustainable profitability, grow market share, build brand equity and build strong levels of customer engagement. 

Critical to this exciting role, is an ability to work within a cross functional team in a fast paced environment with numerous internal and external stakeholders. 

This person will champion a growth mindset with strong ambitions to grow, underpinned by data, insights, best practice learning and collaboration.

Building a comprehensive understanding of the Woolworths Ecosystem will be key, and it will be paramount to share the knowledge back to the organisation in order to unlock growth opportunities. 

The role has great freedom to perform within the framework and suits a highly curious and passionate individual.

Main Responsibilities: 

• Develops and implements Joint Category Plans (JCP) and initiatives - regularly meets with assigned Customers and conducts Quarterly Business Reviews with cross-functional from internal & external teams

• Development of retailer strategy, promotion and action plans to accelerate growth that incorporates customer insights and data. As well as close customer gaps, and post-event analysis and recommendations. 

• Owns the day-to-day customer relationship with the Category Buying team to negotiate/ influence to execute approved Customer plans across a variety of key Categories

• Establish partnerships with retail marketing, marketing and Digital teams. Externally with Category, WooliesX, Cartology and the other retail platforms. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against the strategy and goals.

• Monitoring key KPI scorecards driving continuous improvement - Sales Growth, Share growth ahead of category, reduce OOS and more. 

• Develop, negotiate, implement Category Management initiatives including 6P + A plans (Product, Placement, Price, Promotion, POP, Persuasion and Availability) - ensure issues are quickly addressed

• Driving digital acceleration and ensuring we are winning in the brilliant basics; driving strong portfolio and content opportunities on site where possible. 

• Understand retail analytics and leverage the insight to storytelling and unlock opportunities. 

• Actively monitor & share Customer news & developments, including what winning/competitive brands are doing

• Responsible for monthly discipline in order to manage forecasting, targets and stock weight.  

• Implementing and maintaining Category Management initiatives. Driving retailer efficiencies and margin improvements - Revenue Growth Management externalised and customer terms negotiations with the customer 

• Evaluates online program performances and ROIs, executes test & learn projects and quickly incorporates learnings to adjust plan 

• Collaborate Globally to learn best practices that can be adopted locally. Further establishing us as a digital commerce leader for our categories.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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