Job Title:  Customer Development Manager - Pureplay

No Relocation Assistance Offered
# 163082 - Sydney, New South Wales, Australia

 

Customer Development Manager - Pet Circle

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

Ready to continue your career as a category leader? Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike!

Join Hill’s Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility. Our diverse portfolio spans Oral Care, Personal Care, Home Care, and Pet Nutrition.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Global Collaboration, and Continuous Improvement, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.

Job Summary:

Reporting to the Customer Development Director, you are key to building & growing our Brands in the ecommerce market. You are passionate about elevating the Hill's business by translating brand strategies into sales & marketing plans to drive category, share & sales for Hill’s & our retail partners. You deliver results for the team & will be seen by our partners as great to do business with. Ideally, you are currently working within the Pet or FMCG industry, and managing the day to day. You’re comfortable developing strategic plans that will elevate your engagement & with your customers and are a clear and concise communicator. 

Key Responsibilities:

You know how to work with your buyers to deliver a best in class partnership to ensure mutual growth is being delivered & you know what buttons to push to get the best ROI or ROO. You are organised, efficient & passionate about results, and constantly curious on new and innovative ways to work with customers.

Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader. 

Roles & responsibilities:

• Own all elements of the Customer P&L, manage 6Ps, forecasting and planning from beginning to end internally & externally

• Directly managing customer accounts, fostering strong relationships, strategically planning business to grow/drive sales and ensuring profit goals are met

• Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans

• Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.

• Collaborate with Global colleagues to continue to learn & develop 

About you:

• Relevant degree qualification

• 3+ years sales experience

• Experience collaborating with diverse teams 

• Intermediate G-Suite Skills - Sheets, Docs, Slides & Data Studio

• Strong analytical skill set

• FMCG / Pet Speciality industry background highly regarded

• Ability to work in a team environment, collaborating with others to meet customer needs

Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader.

Other Fast Facts for Consideration:

• Work Environment: This role is based in our Sydney office with support for hybrid work arrangements. Regular weekly office attendance is expected.

• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.

• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.

• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

• Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements. The selection process may include assessments, initial tasks, and interviews to evaluate fit for the role and alignment with our company values.

• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Travel Requirements 

• Expected percentage of travel:  Up to 25%

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Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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