Job Title:  Key Account Manager

No Relocation Assistance Offered
Job Number #163687 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Location: Woking 

Reporting to: National Sales Senior Manager - Pet & eComm

Why Work For Hill's Pet Nutrition:
The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
The Hill's Pet Nutrition Values: We are Caring, We are Inclusive and We are Courageous are integral to how we operate every day.

Job Purpose

The role entails advising a team to achieve sales and customer engagement goals, while encouraging strong customer relationships and representing Hill’s as a premium nutrition partner. It involves implementing Joint Value Creation initiatives, leading investments, and ensuring plan alignment for excellent outcomes. Additionally, it requires conducting strategic negotiations and providing analytics to optimize brand performance, collaborating with internal teams for effective execution. The Pets at Home (PAH) KAM is a critical strategic member of the organization given their responsibility includes one of our biggest business units within the subsidiary. 

What you will do:

• Setting the direction and owning the PAH cross functional team to collectively deliver outstanding results and outstaning customer engagement with Pets at Home, whilst representing them with passion internally within the business.
• Achieving sales, shares and 6P goals across the  omnichannel universe.
• Building  outstanding customer relationships underpinned by consumer and customer centric focus
• Owning, developing, negotiating and implementing Joint Value with our client
• Accountability for internal coordination and alignment to ensure excellent execution of all plans: Assortment movement, promotional activities, budget investment.
• Conduct effective negotiations to implement Terms and Conditions sought at achieving mutually profitable growth.
• Owning and delivering analytics for the ecosystem to ensure a deep knowledge of category and brand performance delivering insights proposing actions to optimize performance and investment (contract and promotion, value).
• Represent our company as the strategic partner of choice in premium small animal nutrition.
• Develop a keen understanding of customer strategies, policies and future plans
• Co-create mutually agreed strategy with PAH team, cascading into operational 12 month growth plan - supervising everyday execution with excellence, leading externally quarterly reviews and course correction proposals in partnership bringing in the wider Hills team as appropriate. 
• Internally lead and collaborate with the wider Hill’s team (CS&L, Marketing, Finance), to develop and bring the PAH Joint Business Plan to life. Lead the organization in developing the best consumer centric plans: assortment, planograms, promotion & support plans, POS material, training to drive recommendation. 
• Participate in Country Commercial Planning Process and bring PAH B&M and eComm Perspective and opportunities 
• Lead agreed budget for Commercial Investment. Propose the best investment strategy for Budget and LEs 
• Ensure Distribution Policy implementation and compliance to Commercial Selling Principles 

Who you are

• Ability to close deals and negotiate favorable terms with partners and clients.
• Deep understanding of ecommerce platforms, trends, and consumer behavior.
• Be able to build and maintain positive relationships with key accounts.
• Be able analyze sales data and market trends to optimize strategies.
• Excellent verbal and written communication skills to interact with clients and internal teams.
• Develop long-term strategies to cultivate account growth.
• Capability to quickly identify issues and develop effective solutions.
• Lead multiple accounts and projects simultaneously.
• Familiarity with ecommerce tools, platforms, and digital marketing techniques.
• Strong focus on achieving sales targets and supplying to company growth.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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