Job Title:  Sr. Manager, Inside Sales

No Relocation Assistance Offered
Job Number #164718 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

CP Skin Health Group is looking for a Senior Manager, Inside Sales to lead and execute the strategy and sales success of our inside sales group.  This person will be responsible for managing sales activities and leading a team of sales professionals who will be dedicated to meeting or exceeding sales objectives and enhancing the stature of PCA Skin and EltaMD.

This position is expected to work on a hybrid model out of our Scottsdale, AZ office.

What you will do:

• Lead the sales team with top-level support to provide continuous improvements to systems, strategies, and team development
• Manage the inside sales team with high-level support in regards to ROE, sales goals, strategy, coaching, approvals, employee retention
• Evaluate needs for individual teams, design and implement tools to increase visibility and productivity 
• Coach and mentor Inside Sales Manager  to provide professional development, align initiatives, training and provide support for respective teams
• Identify strategic initiatives within ISR/IAM teams to increase customer engagement/revenue - targeted call lists, promotions, etc.
• Analyze call statistics (wait time, dispositions, avg talk time, abandonment rate etc) and make continuous improvements as needed
• Monitor customer survey responses to ensure level of customer satisfaction
• Handle customer escalations, communicate acct closures when warranted and flag accounts for diversion and report to MAP team
• Conduct weekly Inside sales strategy meetings
• Design monthly/quarterly sales contests and team builders to motivate sales team
• Collaborate with finance and Pro Marketing team design, approve and communicate monthly/quarterly promotional offerings
• Attend monthly meetings with RM team/marketing/Educatinon/Senior Director to align sales departments and overall strategy
• Collaborate with Marketing to create and execute launch promotions for all pro sales
• Work with Technical Support Specialist  to escalate/prioritize Website issues
• Provide direction of new processes and system implementation that will increase efficiencies within the sales team for the benefit of the company
• Approve account re-assignments and monthly recuts
• Manage all P Card purchases, code and submit expense report monthly
• interview candidates and coordinate onboarding for respective teams
• Partner with HR to determine headcount distribution, employee development opportunities
• Set monthly sales goals for ISR, IAM departments 
• Review quarterly comp exceptions and roll up to Finance and HR for approval
• Check for accuracy and distribute quarterly sales compensation breakdown
• Approve PTO and manage timecards for respective teams

Basic Qualifications:

• 5+ years proven sales experience - ideally in an inside call center environment, or in field based selling within aesthetics/skincare
• 5+ years of hiring, training and coaching a sales team
• Documented sales success in a B2B of medical sales environment
• Demonstrated experience defining the structure of a sales organization and leading the team to achieve results
• Experience with systems that support tracking sales data and proven analytic skills 
• Ability to integrate and apply complex figures, data and information into potential sales models
• Proficient in excel and additional analytical programs; must possess the ability to analyze a set of data efficiently
• Excellent communication skills, both oral and written; must be comfortable speaking in front of audiences and/or presenting to internal stakeholders

Preferred Qualifications:

• Bachelor's degree or Esthetician License 
• Experience working in skincare, dermatology, aesthetics
• Bilingual

Compensation and Benefits
Salary Range $115.000,00 - $144.000,00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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