Job Title:  Corporate Team Orders Specialist

No Relocation Assistance Offered
Job Number #165140 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

CP Skin Health Group is looking for a Corporate Team Orders Specialist to provide white-glove customer service to our corporate accounts and corporate account team. The Orders Specialist is responsible for ensuring orders are placed accurately and fulfilled timely in an effort to exceed customer satisfaction. The ideal candidate should have a strong attention to detail and enjoy providing solutions to help exceed company objectives. They should also have an analytical way of thinking, confidence in their execution, and exceptional attention to details. The Orders Specialist should be committed to providing the highest level of customer service and working synergistically with our supporting departments to provide quick and efficient order processing. 

What You’ll Do:

• Transfer data from various formats into database systems to process customer orders; verify data by comparing it to source documents
• Verify customer information is accurate in all applicable systems
• Verify and confirm customer orders and delivery expectations
• Serve as primary contact for customer inquiries on order placement, invoicing, shipment, etc.
• Establish communication with appropriate internal parties to ensure timely responses to customers
• Create mutually beneficial relationships with customers through establishment of rapport and exceptional customer service
• Support team goals and help to exceed business objectives
• Support our order specialist team when needed (PTO, special projects, etc.)
• Provide the highest level of customer service and while working synergistically with our supporting departments to provide quick and efficient solutions
• As the department grows, other duties and responsibilities are needed

What We’re Looking for:

• Proven experience as data entry clerk
• Proven ability to provide white-glove customer service
• Demonstrated hands-on approach as well as the ability to successfully interact with customers over the phone and via email to ensure a high level of service and order fulfillment
• High comfort level with learning and operating in various database systems
• High level of attention to detail, with excellent verbal and written communication skills
• Resilient and able to thrive in a fast paced environment 
• Proven ability to successfully work as a team member and to build and maintain a positive work environment
• Actively seek in-depth understanding of systems, customer needs and internal systems, services and capabilities
• Person must have confidence in their execution and exceptional attention to details

Required Qualifications

• High school degree or equivalent
• 1+ years of work experience in a customer service or order entry role
• Excellent knowledge of Microsoft Office (Word, Excel etc.) and Google Suite (Docs, Sheets, etc)
• Knowledge of office equipment, computer hardware, and peripheral devices

Preferred Qualifications

• Bilingual English/Spanish
• Previous experience in the aesthetics industry
• Basic understanding of databases
• Strong written and oral skills 
• Proven customer service skills

Compensation and Benefits
Salary Range $24.00 - $28.00 USD/hour + discretionary annual bonus

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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