Job Title:  Sr Customer Service Analyst

No Relocation Assistance Offered
Job Number #163612 - Sao Paulo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Order Management: 

• Oversee the management of  the team responsible for processing pending orders, ensuring all customer orders are processed and tracked accurately. 

• Monitor order status and provide updates to relevant stakeholders as needed. Ensure all necessary checks and validations are performed before order release (master data).

Customer Service:

• Act as the primary point of contact for direct/indirect channel customers, addressing inquiries and resolving issues related to product delivery and availability. 

• Facilitate regular meetings with customers to review service performance and discuss improvements. 

CPFR Role:

• On-Shelf Availability (OSA) Management. Monitor and ensure the continuous availability of products on customers' shelves, identifying and resolving stock availability issues;

• Lead continuous improvement projects to enhance the CPFR process, implementing best practices and new technologies.

• Implement strategies and practices to increase On-Shelf Availability, working with customers to ensure the right Master Data parameters;

• Monitor customers' inventory levels to ensure products are available as demanded, thus preventing stockouts or overstocking.

Data Analysis:

• Prepare reports and dashboards to communicate insights and improvement recommendations to management and customers.

• Utilize analytical tools to monitor sales performance and identify supply chain optimization opportunities.

Position Prerequisites:

Academic Background:

• Bachelor’s degree in Engineering, Business Administration, Logistics, Economics, or related fields.
• Alternatively, currently in the last two year in Bachelor's in Engineering is also acceptable.

Professional Experience:

• Experience in customer service or order management or warehousing or transportation.

General Competencies:

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to clearly and concisely develop and present reports.

Proactivity, Analytical and Problem-Solving Skills:

• Strong analytical skills to effectively resolve complex issues.
• Capability to identify and implement strategies to improve product availability and customer service efficiency.
• Proactive attitude to identify improvements and independently implement corrective actions.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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