Job Title:  WCS Analyst

No Relocation Assistance Offered
Job Number #167573 - San Jose Iturbide, Guanajuato, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

• Provide technical support for all IT infrastructure incidents, including desktops, laptops, LAN and wireless connectivity, and network printers.
• Troubleshoot and resolve hardware and software issues reported by users, ensuring timely documentation and closure of reported incidents.
• Offer comprehensive support to employees—including senior executives—translating technical information for non-technical users.
• Build and maintain positive relationships with colleagues and clients, supporting local and global IT projects and initiatives.
• Serve as the local point of contact for cyber security enforcement and ensure compliance with all IT security standards.
• Manage and prioritize multiple support tickets and project tasks, making effective decisions and coordinating with global teams as needed.
• Assist with setup and coordination of IT infrastructure in office spaces and meeting rooms, including connectivity and equipment support.
• Contribute to special projects and continuous improvement efforts by researching new technologies and recommending solutions to enhance infrastructure performance.

• Bachelor’s degree in Computer Science, Mathematics, Physics, or a related field.
• Professional experience in IT infrastructure support within a similar-sized organization, preferably in the private sector.
• Advanced proficiency in English and Spanish, with excellent verbal and written communication skills, and ability to simplify technical concepts for users.
• Solid knowledge of PCs, laptops, networks, and mobile devices, as well as troubleshooting both hardware and software issues.
• Google Suite knowledge.
• Ability to work under pressure, manage stress, and adapt to fast-paced environments.

• Relevant IT certifications such as CompTIA Network+, CompTIA A+, ITIL Foundations v3, or Microsoft Certified Systems Engineer (MCSE).
• Experience with hyperconverged solutions such as Nutanix.
• Proven client service orientation and ability to work effectively with diverse teams across local, regional, and global environments.
• Previous experience supporting executive-level staff.
• Fluency in additional languages is a plus.
• Participation in professional organizations or committees related to IT infrastructure.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-On-site