Job Title:  Customer Development Manager, eCommerce - Walmart

Relocation Assistance Offered Within Country
Job Number #165976 - Rogers, Arkansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

In today’s rapidly evolving eCommerce landscape, joining the eCommerce Customer Development team at Colgate-Palmolive presents a fantastic opportunity to contribute to strategic digital growth. We are seeking a motivated eCommerce Customer Development Manager to oversee our Personal Care & Home Care eCommerce business with Walmart, focused on driving strategic digital growth initiatives.

Your role will involve translating brand strategies into effective digital sales and marketing plans to enhance Colgate's brands and categories online performance. This position requires collaboration with the Marketing, Retail Marketing, Digital Commerce, and Content teams in New York.

We are looking for a candidate who is passionate about eCommerce and brings Customer and/or eCommerce expertise, to establish Colgate as Walmart's preferred partner for mutual digital category growth. Ideally, you have experience in managing eCommerce businesses and can develop strategic plans to enhance brand engagement with customers. You should excel at optimizing content to captivate shoppers, analyzing data to understand growth opportunities and shopper behavior, and work closely with buyers to ensure successful partnerships and mutual growth. 

What you will do:

• Lead the digital engagement with Walmart, based on deep understanding of customer needs and operations, digital shoppers and category knowledge
• Develop and execute comprehensive eCommerce strategies to drive online sales growth and market share on Walmart.com (Site & App)
• Master data analytics tools to monitor eCommerce performance metrics, analyze trends, and generate insights to inform strategic decision-making.
• Own the eCommerce P&L and deliver on all KPls including Net Sales, GTN, Profit, Market Share and executional excellence. You'll also need to have a customer lens & be focused on delivering their JBP goals on sales & profit developing strategies to  grow Colgate & Walmart's share of market
• Analyze Walmart Scintilla data to generate insights & opportunities to engage your customer contacts and drive growth for our Personal & Home Care business
• Bring digital expertise to strengthen Colgate innovation and support plans to your key walmart contacts in annual line reviews. You'll also need to be able to provide portfolio  recommendations for Walmart.com depending on shopper needs & trends
• Work with Walmart's eCommerce supply chain teams as well as Colgate's CPFR teams to ensure our products are always in stock and available online
• Own all elements of the ecommerce planning, manage 5Ps, forecasting and planning from beginning to end internally & externally.
• Influence cross-functional partners to ensure effective execution of search, content & shopper marketing activities based on strong customer understanding 
• Be the Champion of eCommerce within Colgate Palmolive’s Walmart Team & share best practice in the organization

Who you are:

• Digital Enthusiast: Demonstrate a genuine passion for digital and data, staying updated on the latest developments in the eCommerce space to drive innovation and create impactful shopper experiences online.
• Collaborative Helper: You assist in connecting the dots to identify digital category opportunities, supporting the development of strong customer plans using insights and market knowledge.
• Team Player: You contribute to maintaining partnerships with internal cross-functional teams, supporting mutual goals and collaborative strategies.
• Innovative Thinker: You seek opportunities to contribute ideas for improvement and assist in creative solutions. Your adaptability and willingness to learn from evaluation and analysis are key in supporting strategy refinement.
• Curious Learner: You are curious about understanding what works and what doesn’t, supporting the team in refining customer tactics and strategies.
• Entrepreneurial Mindset: Leverage an entrepreneurial mindset to drive and manage constant change in eCommerce operations and create new opportunities for growth.

Basic qualifications:

• Bachelor’s Degree
• 5+ years of experience in commercial roles working with omni or online customers in the consumer goods (or similar space)
• Excellent communication and presentation skills to effectively collaborate with internal teams and external partners like Walmart
• Proficiency in Microsoft Excel, Google Suite (Sheets, Slides and more)

Preferred qualifications:

• Experience with Walmart data tools including Scintilla, Digital Landscapes and Supplier One, and Digital industry tools for Digital Shelf
• eCommerce Customer experience, managing retail accounts like Walmart
• Customer Management,  Digital agency, Shopper or Marketing experience
• A proactive, entrepreneurial, team-oriented attitude to driving results

Compensation and Benefits
Salary Range $94,000.00 - $133,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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