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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  CRM Analyst - Fully Remote

Travel Required?:  Travel - up to 10% of time
Date:  Mar 17, 2023

No Relocation Assistance Offered
# 151582 - New York, New York, United States

CRM Analyst

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

We're looking for a passionate and dynamic Insights Analyst to join our Global Growth & Innovation Team at Hill's Division. This role will report to the Sr. Insights Group Manager and will work on qualitative, quantitative and analytic projects

What you will do

  • Understand human needs both existing and potential, and use that knowledge to advocate for and drive delivery of studies and services that enable our peers and stakeholders across varied business units, customer segments and product lines.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
  • Support identification and analysis of trends for development of messaging and new product concepts
  • Analyze and support optimization of innovation concept success KPIs (from vendors and measures such as IPSOS, M/A/R/C, BASES, and Conjoint).
  • Support post-market innovation performance indicators including distribution, sales, and incrementality.
  • Work with internal/external vendors (optimize dashboarding, data collection, repeated ad hoc requests) and also adoption of resources to broader team for self-service analytics
  • Leverage knowledge of numerous data sources including qualitative,quantitative, and third-party sources to “connect the dots” and identify strategic opportunities to drive growth and profitability
  • Collaborate with key functions (global analytics, shopper insights, consumer insights, category management, innovation) to define business issues, research objectives, and indicated actions.
  • Communicate research / analysis findings with commercial team and management effectively
  • Establish partnerships cross functionally with peers/colleagues locally and globally to support training, standard methodologies, and best practices
  • Proactively provide consumer thought leadership
  • Proactively identify improvements and/or new methods that can address team needs
  • Actively problem solve by anticipating potential issues
  • Identify and conduct trend spotting around the globe
  • Performs other duties as assigned
  • Complies with all policies and standards


Required Qualifications

  • Bachelor's Degree in a relevant field
  • 3 years of market research/insights experience
  • Experience managing the execution of agile, online or in-person discussion or quant research
  • Experience moderating in-person and/or online qualitative research
  • 1-2 years of Advanced Analytic skills and ability to connect across numerous data sources
  • Experience using social listening tools
  • Advanced level of Excel and Google Suite
  • Project management skills
  • Knowledge of Syndicated Data (Nielsen or IRI) and Consumer and Panel data
  • Ability to advance projects with little to no direction
  • Presentation and storytelling abilities
  • Excellent interpersonal and communication skills (written and verbal)
  • Capable of working on a cross functional team
  • Strong personal leadership to effectively coordinate among multiple internal and external teams


Salary Range $77,120 - $101,220 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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