Job Title:  Sr Analyst/ Specialist, CBS HR Services

Who are you..

You are a Specialist -

Continuous Improvement :

• Lead stream captains teams to analyze processes, identify bottlenecks, and implement improvements.
• Drive the continuous improvement interface utilization
• Drive process improvement methodologies to achieve efficiency gains.
• Assess and report on the progress of improvement initiatives.
• Coordinate Lion's Den sessions and guide teams with projects to be nominated on YCMAD.

Knowledge Management :

• Create and implement an extensive knowledge management strategy.
• Establish and maintain a centralized knowledge repository and documentation system.
• Promote knowledge sharing practices across the organization.
• Ensure knowledge resources are accessible, up-to-date, and relevant.
• Train and educate team members on knowledge management standard processes.

You connect the dots -

HR Service Support :

• Provide courteous and efficient customer service through chat messages and online request forms
• Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
• Document all relevant notes on inquiries and resolution actions in case management system
• Ensuring timely updation & enhancement of question bank
• SPOC for HR Services Audit
• Analyzing volume and type of inquiries and suggest continuous improvement opportunities.
• Participating and driving HR Services scope expansion activities.

Operational Services HR Support :

• Support in collecting and verifying India Payroll input.
• Support in payroll audit.
• coordinating with payroll vendor as a when required.

You are a collaborator -

• Collaborate with leaders from different streams to align continuous improvement and knowledge management efforts with interpersonal goals.
• Share standard processes and lessons learned with other parts of the organization.

You are an innovator -

• Come up with the continuous improvement ideas for the BAU work to bring in new efficiency
• Drive ideas within the team.

What experience and knowledge will you bring?

• 3-5 years of experience in HR operations and or Shared Services Center
• Experience in driving Continuous Improvement
• Bachelor's degree in Business, Management, or a related field.
• 2 years of experience in Colgate operations (preferred)
• Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)

What Skills will you bring?

• Proven knowledge management expertise, including the development and management of knowledge repositories.
• Excellent project management skills with a track record of effectively leading cross-functional teams.
• Change management experience, including the ability to handle resistance and drive adoption of new processes.
• Exceptional communication, interpersonal, and leadership skills.
• Strategic thinking and problem-solving ability to envision long-term goals and implement actionable plans.
• Strong interpersonal and communication skills, with the ability to interact optimally with employees at all.