Job Title:  Manager, CBS Learning Delivery

No Relocation Assistance Offered
# 160745 - Mumbai, Maharashtra, India

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

This position is responsible for partnering with Business HR in the overall planning and implementation of the ongoing and annual training plan and for providing insights on improvement of all courses including instructor-led, virtual and blended.  The role is also responsible for determining the optimal training plan to support global and local priorities. Provides effective guidance and support to the Colgate Business Services (CBS) Learning Team and On-site delivery teams.

Principal Duties & Responsibilities

• Accountable for overall quality and execution of Learning logistic, administration, planning and delivery activities

• Keep abreast of business and training needs that may affect the Region

• Support identification of process improvements related to delivery and logistics

• Provide strategic guidance and support to Business HR and CBS Learning and On-Site delivery teams

• Identify and recommend specific administration and delivery activities for specific learning programs

• Interact with Global Learning Community of HR Expertise for training support activities

• Conduit between the BHR and the COHRE- Help understand basic training needs and communicate the same to COHRE

• Review learning evaluation results and adjust future learning delivery approaches as needed

• Promote the necessary environment for effective internal customer satisfaction and collaboration.

• Ensure ongoing collaborative relationships with key internal operations partners

• Assist Business HR to ensure optimization and full utilization of training resources

• Align Training work plan with business work plan

• Develop, implement, track and analyze reports and communicate to all levels of management on program compliance and learning needs

• Constantly look at ways and means to automate processes with less manual dependence

Education/ Experience Requirements

• Minimum Education/Experience:  

• 9 years of HR/Learning experience

• Up to 7 years of Learning experience

• HR Learning experience on the ground preferred

• Master preferred

• Managing people

• English: fluent (speaking, reading, writing)

 Areas of Skills 

• Strong customer management experience and ability to manage customer expectations

• Ability to manage multiple priorities and know when to escalate issues for resolution

• Strong time management skills to prioritize effectively and handle multiple, aggressive deadlines

• Strong project and process management skills

• Knowledge of learning technology tools that support learner access (e.g., virtual or mobile)

• Basic understanding of regional laws or local requirements, as applicable for Learning

• Knowledge of operations management and process improvement approaches, concepts, and tools

• Knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, both in person or remotely

• Knowledge of LMS functionality,

• Demonstrated understanding of planning, scheduling and budgeting activities

• Knowledge of approaches, tools, and techniques for gaining cooperation and support

• Gathers and analyzes data and effectively responds to new, complex, or problematic situations

Leadership Competencies  

• Ability to express oneself to provide information to others effectively and in a succinct manner

• Effective execution, balances speed with quality in achieving goals

• Anticipates and removes potential roadblocks and develops contingency plans when needed

• Manages expectations of others and set actionable plans to support successful achievement

• Monitors progress and adapts plans according to changes in circumstances

• Works effectively with people in other departments, functions and regions

• Collects information from different sources to identify patterns, trends and solutions

• Adopts a flexible approach to problem-solving that leads to effective solutions

• Takes quick action to resolve customer  issues

• Ability to encourage, motivate, and guide individuals and teams

Functional Competencies  

 Prior experience as Training Leader on the ground preferred

Travel Requirements 

• Expected percentage of travel: minimal

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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