Job Title:  Customer Development Manager

No Relocation Assistance Offered
# 162656 - Jakarta, Jakarta, Indonesia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

About Us :

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be!

Our dependable oral care brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

What would be the responsibilities for this role? 

Core Responsibilities:

• Develop deep understanding of customers to drive business results and create competitive advantage
• Build engagement with customers to gain commitment to a joint business plan that delivers superior business results
• Effectively manage trade spending and ensuring meaningful ROI
• Effectively coordinate with distributor's sales force/merchandising team to implement 5Ps with excellence
• Deliver omnichannel growth by assessing customer 6P+A

Day-to-Day Responsibility

• Meet customers and build support for Colgate business
• Build relationship and deep understanding of the customers strategy, priorities and needs and effectively translate them into superior customer plans
• Use analytics to drive fact based conversations and effective negotiations
• Provide insights to RM/SDM and work with him/her to develop improvement plans/programs
• Visit stores and check compliance to 5Ps plan, identifying causes for gaps and developing action plans to close them
• Monitor sales and distribution performance, probing distributor representatives to understand causes for gaps and ensuring they are giving the right attention to close the gaps
• Coordinate with distributor representatives on execution of business plans; new product distribution, display plans, promotional events, detailing etc
• Track and manage trade spending to within approved budget  
• Manage, track and build  brick and mortar dot com with buyers. Participate in key campaigns, drive brand exposure and deliver growth and ROI

Leadership / Supervision

• Provide leadership to distributor's sales force and merchandising team to ensure clear understanding and delivery of Colgate's standards

• Engage with distributor and merchandising agency leadership teams to ensure appropriate support to Colgate's business 

What does the ideal candidate profile look like? 

• Holds a Bachelor’s or Master’s degree in a related field (marketing, business, communications, etc.)
• Minimum 5 years of experience in Pharmacy account (H&B) and omnichannel management
• Self-starter who can work well both independently and across multi-level stakeholder groups
• Ability to work under pressure and adapt quickly to change in a fast paced environment
• Proficient in Google suite of products (especially in Sheets, Docs & Slides)
• Proficient in English
• Proven ability in data analysis

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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