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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Engagement Manager TR & CACE

Travel Required?:  Travel - up to 10% of time
Date:  Mar 27, 2025
Hybrid

No Relocation Assistance Offered
Job Number #166248 - Istanbul, Turkey, Turkey

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

​Scope of Responsibility:

 

​Customer Engagement Manager is responsible for effectively developing collaborative partnerships with internal & external customers. The primary accountabilities of the role include building and maintaining customer service relations while managing the resolution of on time delivery, returns and claim issues

 

Core Responsibilities:

 

  • Ensure the highest level of Customer Service is provided to our Customers through the development and maintenance of Order Fulfillment Best Practices

  • Accountable for the Customer Service Key Performance Indicators (KPI) and working with the entire Supply Chain and Sales organizations to maximize results. 

  • Interface with customer buyers as well as Colgate Customer Development, Finance, Demand, Logistics functions to enforce Sales Policies, resolve issues, and align service and financial strategies.

  • Work with systems support personnel to ensure greater utilization of SAP throughout the Customer Service & Logistics organization.

  • Accountable for adhering to Colgate-Palmolive, and governmental guidelines related to Quality, and Regulatory.

  • Executes Customer Service strategy necessary to support future business growth.

 

 

​R​equired Qualifications:

 

  • A Bachelor's Degree​

  • Minimum 8 years of customer service experience at a multinational FMCG company

  • Prior experience in managing a team

  • SAP knowledge is a must

  • Fluent in Turkish and English

 

Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.

 

 


Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Job Segment: Logistics, Supply Chain Manager, Fulfillment, Supply Chain, Equity, Operations, Finance

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