Job Title:  CBS Order to Invoice Analyst (Temporary)

No Relocation Assistance Offered
# 161133 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Resume of the Position:

Manage the Order to Invoice process within CP Best Practice standards ( “Essentials”) and collaborate with local CDTs on effectively supporting order to invoice fulfilment.

Main responsibilities:

• Manage  the non revenue process
• Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues. Accountable for successful order management and monitoring all aspects of the customer service process to assure on-time deliveries to Customers. 
• Manages the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent communication skills
• The primary accountabilities of the role include building and maintaining customer service relations while managing the order to invoice process including the troubleshooting of difficult deliveries, processing of returns, and resolution of exceptions and claims within Colgate’s Selling Terms and Conditions.  
• Responsible for supporting the achievement of all service goals for assigned customers.

What do you  need for the Position?

• Bachelor´s Degree in Administration, Finance or any related area. 
• At least 1 year of experience in any logistic area.
• Advanced English
• Google Suites
• SAP

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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