Job Title:  Infrastructure Technology Analyst

No Relocation Assistance Offered
# 161001 - Cali, Valle del Cauca, Colombia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Resume of the Position:

This position plays an integral role in the IT Infrastructure services. Ensure effective troubleshooting and 2nd level resolution of technology issues, deployment and setup of Personal Computers (software, hardware and peripherals). Key contact to respond to, analyze, provide and follow-up on Infrastructure service problems and inquiries.

Responsibilities:

Technical Support and Troubleshooting:

• Support all infrastructure incidents including desktops, laptops, LAN connectivity, wireless connectivity, and network printers.
• Troubleshoot hardware and software issues reported by users.
• Ensure timely follow-through on problem determination, prioritization, resolution, documentation and closure of reported issues.

Relationship Management and Communication:

• Provide comprehensive support to employees at all levels, including senior executives, by translating and simplifying technical information for non-technical users.
• Build and maintain positive and productive relationships with co-workers and customers.
• Contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations in determining the impact of related projects.

Continuous Improvement and Innovation:

• Grasp technical concepts quickly and apply learnings based on Global GIT standards. Research new technology and make recommendations to modify Colgate standards.
• Devise and recommend inventive and creative solutions to solve complex infrastructure problems.
• Understand and utilize project management methodologies to build and manage project plans for Infrastructure implementations.

What do you need for the position?

• Bachelor´s Degree in Computer Science, Mathematics, or Business
• At least 5 years of experience in information technology field Network
• Google Suite knowledge
• Advanced English

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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