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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Team Leader - Customer Development (Vet/Pet/Animal Hospital)1

Travel Required?:  Travel - 75% of time or more
Date:  Apr 6, 2021
No remote working option

No Relocation Assistance Offered
# 101550 - Bangkok, Bangkok, Thailand

Position: Position:  Team Leader - Customer Development

Channel: Vet Clinic/Pet Shop/Animal Hospital

Reports to: Commercial Manager - Hill's Thailand

Location: Bangkok/Central, Thailand

Job Summary:

Mentor, develop and manage the vet channel sales team members and sales processes in territory in accordance with the company’s annual business plans and priorities. Increase sales, profits and market share in territory by providing a motivated, effective and professional sales force.  Ensure the effective use and roll-out of 6 Steps to Win selling techniques through field mentor and ride-withs. Execute sales promotions and marketing programs through your team to achieve revenue and expenditure budgets.  Work with Commercial Manager to lead key wholesaler relationships, channel development opportunities and category management in your area.

Role & Responsibilities:


  • Ensure team plans activities to improve contact with stores showing most potential for nutritional business development and implement annual business development plans for specified stores through team
  • Ensure compliance by team with all administrative policies and procedures, such as call reporting, contact management, expense management, car policy, and code of conduct
  • Represent Hill’s at meetings/conferences


  • Ensure delivery of sales and promotional objectives and KPI’s for wholesalers as advised by Commercial Manager. Ensure strong partnerships with pet wholesalers to achieve strong support for Hill’s sales, distribution and new product plans. Ensure timely supply of sales data.
  • Implement plans to ensure optimized sales coverage and call frequency for the field team. Review and update classification of customer base at least annually implementing changes as appropriate
  • Chips in to the Commercial channel planning with preparation of promotions and activities (internal)
  • Working with Commercial Manager, establish individual sales objectives and KPI’s for all direct reports to include:

Territory coverage, New distribution, Increased shelf space, Display/merchandising, Volume

  • Ensure sales team develops and maintains high standards of knowledge in canine and feline nutrition and Hill’s business initiatives through training, self-study and market evaluation


  • Ensure effective process and execution of sales and promotional programs:
  • Veterinarian and staff endorsement of Hill’s products and services
  • Acceptance, distribution and sales of new products
  • Increased distribution of existing product lines
  • Establishment of shelf space at least equivalent to share of Hill’s products within state
  • Increased sales of Science Diet and Prescription Diet


  • Facilitate communication and learning across sales force, working with other FSM’s and team
  • Focus on continuous improvement and delivery of global standard methodology


  • Conduct effective and professional first round performance reviews and development plans

  • Stay on top of trends in the vet retail profession and of driven activity and report on new activating to NSM



The role as Go-to-Market Project Manager:

Lead the project management process and execution for the end-to-end go-to-market change in Thailand. Responsible for tracking project progress against achievements, issuing status reports & collaborating closely with multiple stakeholders. This job ensures that commercial projects are successfully planned, supervised, and executed, and issues are raised as vital.

Commercial Project Management (80%)

  • Build and manage critical path timelines for projects with clear accountabilities, dependencies, dates, milestones and review points using a project workflow tool
  • Develop stage gate result specifications to ensure all achievements are achieved
  • Identify risk and runs breakdowns in the commercial process
  • Provide updates on project status to stakeholders – reports will include progress updates, issues, proposed solutions and project schedule updates
  • Operate administration tasks such as collecting, integrating and analyzing data to support commercial or stakeholder decisions


Stakeholder Management (20%)

  • Ensure workstream leads execute their roles and responsibilities in a complete, accurate and timely manner
  • Act as a liaison between functions and the Thailand Commercial lead
  • Work with external partners and stakeholders to ensure outstanding execution of the project
  • Collaborate closely with SME’s across the Region and Globally
  • Raise issues and risks that may impede progress of projects

Encouraged Areas of Skills/Knowledge/Abilities:

Google suite experience Influence / Negotiation / Strong communicator Can Coordinate and prioritize work. Work cross functionally Project Management

Leadership Proficiencies:

  • Influence and Negotiation
  • Cross Interpersonal Teamwork
  • Planning and Priority setting


  • Bachelor’s Degree (preferred in Veterinary medicine). A MBA degree is a plus.
  • Sales management experience in animal health, pharmaceutical or other professional environment.
  • Field management, strategic sales planning and execution experience. 4-6 years of experience in leading sales team.
  • Experience & understanding of veterinary and pet industry.
  • Good Commend of English
  • Proficient digital literacy in Microsoft Office and Lotus Notes.
  • Strong customer development skills.
  • Demonstrated ability to effectively run sales plan execution.
  • Ability to think strategically and to identify and resolve problems.
  • Ability to manage stressful situations effectively and maintain a positive demeanor
  • Good interpersonal skills and excellent ability to influence others.
  • A growth oriented, entrepreneurial approach.
  • Ability to travel


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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