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Social Engagement Manager / Assoc. Manager

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Date: Mar 18, 2017

Location: Topeka, KS, US



Hill’s Pet Nutrition is a $2.3 Billion, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, Ideal Balance and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationship between people and their pets by providing the best, leading-edge pet nutrition technology, products and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.


Location: Topeka, Kansas, United States

Relocation Assistance Offered Within Country



At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply to our Social Engagement Manager position.


The Associate Manager/Manager, Social Engagement will develop the overall domestic US social engagement strategy (where, when and how to best engage), developing and sharing best practices, defining and driving a new way of working in real time with the agency, and staying abreast of emerging social trends. This role will guide Hill’s social engagement execution, continually looking for opportunities to bring Hill’s to the next level on social media platforms and other emerging online tactics. Additionally, this role is responsible for owning and evolving new ways for Hill’s brands to engage in the right conversations at the right time, and/or create those conversations to help the brands evolve from owning “share of voice” to owning “share of hearts”.


The position will manage engagement and interactivity with the consumer audience and vet professional audience, and foster a positive consumer experience. The lead will work with their team to identify key brand opportunities happening in real time in the cultural sphere (i.e., news, media, online, social); quickly assess their fit for the brands, and conceptualize how to engage appropriately. As lead, the role will gain internal alignment, mobilize agency resources and develop appropriate responses and content to engage.

This role coordinates with the external inter-agency team (including PR, digital and media), as well as internal brand marketing, legal, retail marketing, eCommerce, Vet Consultation Services and Consumer Affairs to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.

Roles and Responsibilities

• Lead development and refinement of Hill’s domestic online engagement strategy, including establishment and evolution of KPIs, collaboration with other Mission Control teams in other organizations, and development and sharing of best practices.

• Lead collaboration with brand teams, including regular communication with domestic brand marketing team members for current knowledge of each brands’ business goals, priorities, and integrated marketing campaigns.

• Schedule and facilitate regular meetings with brand teams and engagement team

• Review real time news and events and respond as needed, in coordination with other members of engagement team, agency and brand teams.

• Responsible for execution of tone/feel/voice for Hill’s domestic brand in social activation.

• Assess where an engagement opportunity lies on the legal risk continuum, and manage responses per escalation guidelines established with Legal/Regulatory/Communications as well as routine legal reviews of planned posts.

• Develop content (photo, video, copy) for posting

• Act as point person with Red Fuse (ad agency) when requesting ad hoc creative/video/copy to quickly respond online


Required Qualifications

• Bachelor's degree in Marketing, Media Communications, Business, IT, or other related field

• Minimum of 5 years of consumer marketing experience  with at least 3 years in digital marketing

• Demonstrated knowledge of and success in the digital sphere (mobile, social media, online video)


Preferred Qualifications

• MBA in digital media communications, marketing or business

• Project management experience

• Experience managing people directly or indirectly

Hill’s offers:

  • Highly competitive pay
  • Great employee, domestic partner, and family benefits that start the first day of employment
  • Retirement Savings & Investment Plan with company contributions and matching
  • Annual education/tuition reimbursement up to $10,000
  • 14 paid holidays and annual vacation
  • World-class training and development opportunities
  • Highly professional, ethical, and caring environment

Many groups at our global headquarters also enjoy:

  • Bring your dog to work day, every day!
  • Summer hours (off early on Fridays)
  • Work-Smart Program with options to flex your hours or work from home




Are you interested in working for Hill's Pet Nutrition? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.



Become part of our team. We look forward to your application.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


Nearest Major Market: Topeka

Job Segment: Law, Manager, Marketing Manager, Project Manager, MBA, Legal, Management, Marketing, Technology

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