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Senior Executive / Associate Manager - Customer Service Supply Chain Collaboration

Date: Jul 12, 2019

Location: Selangor, 10, MY

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Selangor, Selangor, Malaysia
No Relocation Assistance Offered
# 73128


Job Location: Selangor, Malaysia

Reporting: Manager, Customer Service

Job Summary :                                                                      

  • Responsible for providing collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and  Customer Service strategies.          
  • Provides support for the Commercial Business Planning (CBP) process and the critical link to Demand Planning to ensure alignment.                                                                                      
  • Generates growth and profitability opportunities for both customers and Colgate-Palmolive by collaborating with the customer to reduce the cost to serve, and improve retail in-stock rates.                                                                                                          

Essential Job Functions :                                                                              

  • Establishes relationships within the customers’ organizations. Works with customer Supply Chain team on Service Level alignment and sustainable Supply Chain initiatives.                                                                                                               
  • Closely works with Customer Development managers on CBP planning, identifying inconsistencies in volume estimates based on historical trends.  Links customer's specific plans to the Demand Planning process to ensure alignment and execution by the Supply Chain.                                                                                                                    
  • Monitors the shipment Vs CBP planned volume of key SKUs, shares the tracking and recommended actions for decision making.                                                                                                                   
  • Educates the broader Customer Development Team on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.                                                                                                                 
  • Communicates proactively with Customer Development when supply execution issues are experienced to manage customer expectations.                                                                                                           
  • Manages communication process associated with new and transitioning SKU’s, material status (e.g. SLOB, Discontinued) and ensures synchronization with customer’s data.                                                                                                                   
  • Addresses special customer needs and expectations around product packaging, calling upon the appropriate Supply Chain and Demand Chain resources to develop/offer the most cost-effective solutions.                                                                                                                  
  • Leads opportunities to implement value added services such as Collaborative Planning, Efficient Replenishment, EDI, etc.                                                                                                                      
  • Leads the Inventory Management initiatives at customer focusing on Inventory sizing study, monthly inventory tracking by SKU classification, SLOB monthly tracking.                                                                                                           
  • Seeks input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance.                                                                                                         
  • Collaborates with Customer Development to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.                                                                                                                   
  • Supports the enforcement of Supply Chain Terms & Conditions with the customer(s).                                                                                                                    


Applied Knowledge and Skills :                                                                               

This position required to be Agilent and able to manage ambiguity in a cross-functional team environment                                                                                                               

Distinguishing Characteristics:                                                                                             

Highly continuous improvement mindset. Good self-initiatives.      

Experience: 3+ Years’ Experience in Consumer Goods Industry. Strong background in planning

Leadership Competencies :

  • Teamwork and Collaboration
  • Leading Change
  • Fostering Experimentation



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Logistics, Supply Chain Manager, Service Manager, Assistant Manager, Operations, Customer Service, Management