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Associate Director, Customer Management-Walgreens

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Date: Mar 28, 2019

Location: Schaumburg, IL, US

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Schaumburg, Illinois, United States
Relocation Assistance Offered Within Country
# 72299

The Drug Channel is one of the fastest growing channels with significant supply chain and execution complexity.   


The Walgreens/RiteAid Team Leader is responsible for $85 - $100M in net sales, trade marketing, and supply chain activities of the Walgreens/Rite Aid Drug Accounts.  This position uses competencies to formulate a strategic plan to ensure maximum volume, profitability and customer service. The Walgreens/Rite Aid Team Leader establishes high-level relationships with assigned customers and actively follows up to ensure the maximum effectiveness of promotional programs. Provides regular communication and analysis of results to business management. Conducts detailed analysis of business trends in each account to include brand share, consumption, pricing, promotion levels, and retail environment development. Formulates specific action plans to address problems and maximize opportunities while controlling sales expenses within budgetary constraints. Stimulates a team approach across all functional areas involved in developing key customers’ business.  The Walgreens/Rite Aid Team Leader directs the efforts of 2 Customer Development Managers, 2 Customer Development Specialists and dotted line responsibility for 2 Category Development Managers.


Key Responsibilities:


  • Lead the translation of top-down customer targets into long-term bottom-up customer plans, incorporating customers' objectives and creating joint, "win-win" customer plans while managing the P&L
  • Develop customer investment strategy, consistent with Retail Environment strategy, brand strategy, and Shopper Insights
  • Create plans to deliver designated account strategies (CP funding designation, Market all commodity volume impact, volume)
  • Conduct detailed analysis of business trends in each account to include brand share, pricing, promotion levels, and retail environment development.
  • Ensure post-evaluation of ALL promotions supporting with qualitative commentary, communicating results to the commercial team, and using the results of promotion evaluations to refine customer tactics.n
  • Leverage consumer insights associated with strong Colgate product equities to drive incremental growth.
  • Provide substantial input in translating bottom-up brand plans into Customer/CPG targets
  • Provide CPG/Customer Insights into the development of commercial guidelines and category/brand strategies and targets.
  • Responsible for instituting ROI mindset among the entire team to ensure focus on maximizing the productivity of investments
  • Oversee the execution of 5P strategy implementation within established commercial guidelines.
  • Travel for business purposes 15% 


  • Manage the  Agency Manager, who will partner with a  third party (Agency) to engage with Rite-Aid to achieve share, volume and financial objectives through effective execution of Colgate strategies and collaboration with the Agency



  • B.A./B.S. Degree or appropriate work experience
  • At least 12 years of Customer Development experience
  • Previous experience in national account management
  • Experience working with Syndicated Services (e.g. IRI, Nielsen, etc.)
  • Prior  people management experience of 3 to 5 years
  • Desire to relocate for future career progression (New York) 


  • Previous experience preferred working with Walgreens / Rite-Aid
  • MBA preferred, but not required

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Nearest Major Market: Chicago

Job Segment: Manager, Equity, Marketing Manager, Business Manager, Supply, Management, Finance, Marketing, Operations

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