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Service Management (Server)- Assistant Manager

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Date: Nov 18, 2018

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 70907


Experience: 8+ years


  • Engineering Graduates / Graduates or Equivalent
  • Certification is mandatory and preferably in one of the following -
  • Certification on VMWare Certified Professional (VCP) / VMware Certified Advanced Professional (VCAP)/VMware Data Center Virtualization (DCV)


We are handling Microsoft Servers (Physical and Virtual) for all the Colgate’s Local sites worldwide. There are around 1800+ Servers (Physical + VMWare) spread across 244 Colgate sites which are owned and handled by Server team. We are also handling Server configuration change or hardware refresh i.e. Server Replacements. The team participates in all global projects that need configuration changes or new server builds on particular sites. Our team is also responsible for Microsoft System Centre - Orchestrator, the tool that helps to automate tasks like providing admin access to computer or reboot servers etc.. We have CommVault as the backup solution in use which provides centralized backup management and backup monitoring


Purpose & Accountabilities:

  • Ensure the effective Server operation and support for Colgate Global environment, also ensure that Global Server Infrastructure is up and running for CP users all the time and is as per standards. Collaborate with other teams and all the partners like Local IT and management for projects and ongoing activities
  • Manage a team of minimum 3 people who will be taking care of operations and support

Key Responsibilities:

  • You will have to ensure Performance and Reliability of the Servers
  • Proficient in VMWARE Virtualization Product - Virtual and physical troubleshooting, configurations, standards, standard methodologies etc.
  • In current profile should be working as an Associate Team Lead and working on VMWARE Technology from past 3+ years
  • Good knowledge of Microsoft environment and all server OS, LENOVO hardware and Storage environment
  • Deep understanding of License management in VMWARE, Windows & Commvault
  • Handling & supporting multi-tier infrastructure - VMWARE, Windows, Hardware & storage
  • Need to understand the interdependency of various technologies in Colgate
  • Migration/configuration of products/technology related to servers
  • Effectively and efficiently, leading the team with day to day support
  • Prepare Analytics reports for measuring Key Performance Indicator & measures to improve important metrics
  • Monitor and analyze server performance to detect problems
  • Prepare detailed server specifications based on requirements including license calculations for Microsoft, VMWare, and CommVault.

Key Relationships:

Collaborating with Local IT teams located at different Colgate sites globally, Global IT Organization, Project Teams

Working closely with vendors and monitor the issues opened with them VMWare, CommVault, Microsoft, Lenovo


  • You should be a good communicator and be able to handle different Business partners, good in Planning, Influencing, Negotiation and Business Connect.
  • You should plan, document, install and effectively implement setup across heterogeneous environments
  • Proven track record with projects and deploying new technology
  • Knowledge of different problem solving and troubleshooting techniques
  • Desirable to have people management skills

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Assistant Manager, Service Manager, Manager, Engineer, Virtualization, Management, Customer Service, Engineering, Technology

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