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Enterprise Service Center - Production control Analyst

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Date: Nov 20, 2018

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 68893

 

Job Description:

Department: ESC –Enterprise Production Control

Location: Mumbai (Powai)

 

Purpose & Accountabilities:

 

In ESC - Enterprise Production Control we are responsible for ensuring the effective operation of the systems environment through basic monitoring & L2 troubleshooting of the global infrastructure, SAP Basis & Systems (AIX/Linux, windows). In addition we ensure the resolution and/or escalation of production incidents.

 

 

Key Responsibilities:

 

  • You will need to ensure all monitoring is consistent for the Infrastructure of the ESC for system reliability.
  • Take corrective actions to resolve incidents to ensure performance and preventing any impact to the business.
  • Work with Network Administrators, System Administrators, SAP Basis Administrators, application owners and other technical staff to ensure procedures are followed and resolution of incidents.
  • Keep team leaders and managers informed about incidents and pending items.
  • Ensure all critical incidents are communicated to senior management.
  • Documentation of all incidents through ticketing system.
  • Create and verify troubleshooting procedural documentation for future reference and increased learning capacity of the Production Control Team and involved ESC teams.
  • Available to cover Production Control departments 24x7 shift schedule including shift work, weekends, and holidays.
  • Perform first and second level troubleshooting support for all ESC systems including Oracle, DB2, AIX, Windows and SAP to ensure the Colgate business is not impacted.
  • Perform daily operations such as Tape Backups/Vaulting, SAP OSS connections, NOI alert monitoring, Incident Management, critical metric recording, System Recycles, Printer setups and other required activities.
  • Perform daily, weekly and month end procedures in line with schedule.
  • Keep all Production Control staff members up-to-date regarding incidents and outstanding items by updating and communicating shift turnover.
  • Execution of program changes to SAP systems using the SAP CHARM system (transport management) and standard SAP STMS transaction. i.e. transports
  • Set up basic SAP job scheduling in Workload Control Center (Autosys) as requested by SSO's and Global Development teams
  • Start up and shut down of SAP services, AIX, windows systems, and various applications services like web services and windows services when required such as during monthly maintenances
  • Knowledge of cloud environment is an added advantage

 

Key Relationships:

Project Teams

Global Infrastructure Team

Global IT Organization

Application Teams

 

Experience:

  • 3+ years’ experience in Data Center operations or IT related field.
  • Excellent verbal and written communications skills and ability to coordinate with different partners and team members worldwide.
  • Flexible for shifts working including morning, weekends and holidays
  • Basic skills of SAP basis which includes HANA, AIX, LINUX, and windows based operating systems, Autosys and related tools, expertise of JIL code programming, networking technologies, IBM monitoring tools
  • Should have experience and elevate the problem solving and troubleshooting skills
  • He / she should be a great teammate with an ability to work with cross functional teams.
  • Hands-on issue troubleshooting experience with DB2/ HANA / Networking / System Administration
  • Be a self starter and possess a self-learning attitude

 

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


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