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CRM C4C - Business Analyst / Senior Business Analyst

Date: Jul 31, 2019

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 72229


Support the CRM applications, SAP C4C and execute the implementation of C4C Sales cloud.


Principal Duties & Responsibilities


  • Support the SAP CRM Sales module, SAP C4C and other non SAP CRM
  • Implement C4C Sales cloud with on premise integration with SAP ECC, SAP CRM, S4Hana and support them post go live
  • Adapt new innovations in C4C quarterly upgrades
  • Support day to day business break-fix / new requirements considering the priority and according to Global SLA.
  • Collaborate with other GIT and external partners to deliver business requirements
  • Document detailed specifications of configuration design, test and training programs
  • Understands and applies Information Technology standards to daily support and project implementation activities
  • Manage and/or perform the design, testing and applications of SAP systems configuration in line with agreed timeframes, business requirements and global standards.
  • Applying conceptual knowledge of business processes and technology to solve complex business processes and
    procedural problems. 
  • Identify and assess new technologies and concepts that can add value to the business.
  • Maintain Production Systems reliability through correct utilization of GIT standard support and Governance processes
  • Partner with internal Information Technology Organizations such as Global Development, Risk Management and the Americas Shared Service Organization and other cross-functional business units as necessary.
  • Build and maintain positive relationships with GIT Peers, Business partners, customers and external resources
  • Participate and contribute in special projects or initiatives such as institutional programs, committees and others 
  • Lead and coordinate Project Implementation across the division
  • Ensure the proper use of Information Technology project management GIT 5 project management methodology to comply of Information Technology governance practices.


Education/ Experience Requirements


Minimum Education/Experience: 


  • Bachelor’s or Master’s degree in Information Management, Business Administration, or related subject required
  • Minimum of three  years of information management or related experience
  • A proven track record of performance with at least 3 years on IT Role developing, configuring and implementing C4C with on-premise integration to SAP CRM/ECC/S4Hana
  • Experience in setting up secure connection between C4C and the on premise
  • Experience in Scoping, Configuring, Data Workbench and analytics reporting
  • Experience in PDI/Cloud Application studio to develop and deploy enhancements
  • Setting up the web services, adopting changes in iflows
  • Experience in BADI enhancements for the customer/material/sales order integration
  • Web service message monitoring and resolving the errors
  • Experience in SAP CRM CR100 with knowledge on SD pricing
  • Strong oral & written communication skills with an ability to express complex technical concepts in business terms and business needs in technical specifications in English.
  • Very strong ability to adapt and work effectively with a variety of situations, technologies, individuals and cultures.
  • Strong desire to expand knowledge of SAP applications on a technical level
  • Able to adapt and work effectively with a variety of situations, individuals, and technologies


Areas of Skills


  • Strong organizational and analytical skills and attention to detail
  • Good conceptual skills
  • Ability to identify, analyze, and resolve problems logically and systematically to identify and communicate root cause
  • Ability to effectively communicate technical information verbally as well as in written formats
  • Proficient English language skills

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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