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CDT Customer Service Coordinator

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Date: May 27, 2018

Location: Istanbul, 34, TR

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Istanbul, Turkey, Turkey
No Relocation Assistance Offered
# 64201

 

Qualifications:

  • Bachelor's Degree is required
  • 1- 2 years of Customer Service experience
  • Excellent command of both written and spoken English
  • Turkish is a must
  • Excellent knowledge of Ms Office applications
  • SAP knowledge is a plus
  • Ability to quickly adapt to new demands and challenges
  • Comfortable working with cross-functional team members
  • Strong written and verbal communication skills

 

Job Description:

  • Established relationships at multiple levels within the customers’ and middlemen organizations in order to maximize on-shelf availability and reduce end to end costs
  • Provides a critical link between Demand Planning and Customer Planning to ensure alignment
  • Contributes to the ongoing development of best practices across the Supply Chain and Customer Development organizations and ensures that collaborative Customer Service initiatives are agreed, developed and executed with excellence
  • Seeks input from internal and external customers about their needs and expectations to continually improve Customer Service
  • Accountable for the Customer Service Key Performance Indicators (KPIs) and close collaboration with Customer Development Team to maximize results
  • Leads implementation of value added services such as VMI, EDI, data synchronization, etc.
  • Conducts regular business reviews and follow-up on sales activity, new products, customer service
  • Works closely with Operations to plan, analyze customer needs, follow up on orders to ensure on time and complete delivery while optimizing delivery costs
  • Manages customer returns and claims
  • Attends commercial and customer development meetings, presents CS&L performance, strategies and enhances other functions’ involvement

 

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


Job Segment: Logistics, ERP, SAP, Supply, Customer Service, Operations, Technology

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