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HR Administrative Bilingual

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Date: Nov 21, 2018

Location: Del.Miguel Hidalgo, MEX, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 71007


Position Purpose:


This position is the first point of contact for employees and managers on all questions related to HR policies and programs.  This position will focus on efficiently resolving questions while providing exceptional customer service.


Main responsibilities:


  • Provide courteous and efficient customer service through phone calls, chat messages and online request forms
  • Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
  • Ensure compliance with relevant data privacy and data protection policies and regulations
  • Document all relevant notes on inquiries and resolution actions in case management system
  • Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
  • Research and follow up on open items as necessary to resolve customer questions
  • Escalate requests appropriately where guidance or further clarification of policies and procedures is required
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution


What you need for this position:


  • Bachelor Degree
  • 1 year of experience in HR
  • English 100%
  • Ability to consistently deliver high-quality customer service in a professional manner; effective listening and communication
  • Good verbal and written communication skills
  • Ability to answer inquiries on own initiative by effective use of relevant written data and information
  • Good organization and problem-solving skills



It´s an advantage if you have:


  • Ability to speak two or more the following languages: English, Spanish & Portuguese
  • Sales Force
  • 1-year experience in the contact service industry
  • Data entry experience


Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Administrative Assistant, HR, Compliance, Data Entry, Administrative, Human Resources, Research, Legal

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