Job Title:  Senior Order to Invoice Solutions Specialist

No Relocation Assistance Offered
# 159437 - Warsaw, Mazovia, Poland

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Purpose:

Primary point of contact and subject matter expert for all  issues related to Order Acquisition, Order Management and Processing including all eCommerce (EDI) transactions & Readsoft.  Supports the trouble shooting and resolution of Order Entry, Order Capture and Order Creation issues.  Including coordination with IT team on any system related problems. 

Collaborate and Coordinate with MDM and Logistics to assure the right Data and Parameters. Support any process improvement and system implementation, including EDI related to O2I process.

Key Accountabilities:

• Identify and resolve Order Entry, Order Capture & Order Creation issues (when O2I require for support): Idocs issues, Duplications, Translation errors, Readsoft issues, EDI kick out reports;

• Coordinate order reprocessing with Customers and IT when required. Coordinate with IT team the resolution of order entry technical issues, including missing or unusual transmissions;

• Support CS&L CDT on any potential System Implementation related to O2I and EDI Transactions Implementation. Support EDI Transactions testing and coordination with O2I Team, IT Team, CDT and Division System Integration Team;

• Follow up the process before and after EDI implementation to identify continuous improvement opportunities;

• Support daily business needs in achieving best in class indicators, serving as Interface between IT and end Users on Key initiatives; 

• Act as a reference point and subject matter expert for all issues and questions relating to Master Data management including Logistics Parameters and Customer Master Data;

• Act as the liaison between customer service and IT team for CS O2I projects and process improvements to include the following tasks:

• Execute SAP testing on user enhancements, provide sample documentation of system issues that need to be corrected 

• Identify areas of opportunity for improvement and explore system processes to address those issues

• Ensure consistent customer service people development in the functional and technical aspects of SAP

• Streamline the utilization of reports in SAP

• Support the achievement of “Reduce Manual Intervention” goals

• Develop timetables, processes and exception reporting targeting master data clean-up and quality maintenance;

• Maintain best practices for Master Data Maintenance related to Product/SKU, Customer hierarchy and other Supply Chain related information (network / location-related); 

• Oversee the knowledge transfer to users and the training of power users in new and existing SAP functionality and related business processes within O2I. Update Business Processes & SAP tools with S&OP functionality and tools. Drive Continuous improvement;

• Provide back- up coverage for the order fulfillment teams when needed.

Requirements: 

• Proficient in English is a requirement;
• Excellent problem solving skills;
• Experience in logistics gained in an international company; 
• A Master degree in logistics or similar area will be an asset;
• Solid understanding and working experience with SAP;
• Strong analytical and interpersonal skills;
• Results oriented approach;
• High degree of accuracy and attention to details;
• Ability to work within a larger team;
• Very good knowledge of MS Excel, G-suite is an asset.

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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