Job Title:  Order To Invoice Team Leader with French

No Relocation Assistance Offered
# 159521 - Warsaw, Mazovia, Poland

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Purpose:

Customer Services Team Leader will lead and develop Customer Service O2I Analyst group to assure Order to Invoice process within CP Best Practice standards (“Essentials”) and collaborate with local CDTs on effectively supporting order to invoice fulfillment.

He or she will be responsible for total customer service while cultivating effective relationships with both customers and CP colleagues. Accountable for successful order management and monitoring all aspects of the customer service process to assure on time deliveries to Customers.

Key Accountabilities:

• Provide overall leadership and strategic direction to Customer Service team Accountable for ensuring alignment with CS&L function and CBS overall strategic goals; 

• Communicates frequently with the Regional CBS Leadership team and Local CS&L on service KPI achievement and important service issues.  

• Oversees the delivery of Customer Services to specific country, hub, group of countries/hubs or business unit assigned.

• Ensure the highest level of Customer Service is provided to our Customers through the development and maintenance of Order Fulfillment Best Practices (inclusive of Vendor Managed Inventory relationships).

• Evaluates performance and productivity in accordance with SLA/KPI service levels for Customer Service team and works with the entire Supply Chain and Sales organizations to maximize results.

• Responsible for developing and maintaining adherence to standard and best practices across multiple O2I teams supporting multiple Colgate Divisions/subsidiaries or Business Units.

• Interface with customer buyers as well as Colgate Sales, Finance, Materials Management and Distribution/ Logistics functions to enforce Sales Policies, resolve issues, and align service and financial strategies.

• Oversees execution of service failure recovery. 

• Is a key point of contact for customer service related issues and escalations expansion of specific country, hub, group of countries/hubs or business unit assigned.

• Reviews and signs off on knowledge transfer, training completion, critical deliverables, and cutover readiness of Customer Service team.

• Accountable for the implementation of Process Improvements strategies, standards, and delivery goals for Customer Service team for specific country, hub, group of countries/hubs or business unit assigned.

Qualifications:

• Bachelor's degree from an accredited university

• Minimum of 5 years' experience in customer service roles

• Proven track record in managing teams

• Proficiency in English and French, both written and spoken is a MUST

• Strong command of Microsoft Office applications, particularly Excel and Access

• Familiarity with Google Workspace tools, including Gmail, Sheets, and Drive

• Self-motivated with a focus on achieving results and fostering collaboration

• Capable of identifying and resolving issues effectively

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

#LI-Hybrid