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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  eCommerce Business Account Manager - Contract

Travel Required?:  Travel - 25% of time
Date:  Feb 12, 2024

No Relocation Assistance Offered
# 158029 - Toronto, Ontario, Canada

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


eCommerce Business Account Manager (BAM) - Contract


Position Summary:

The Hill’s eCommerce Business Account Manager (BAM) is primarily responsible for managing Amazon. The BAM’s focus is building profitable net sales, market share, share of digital shelf and distribution in the customers within their area of responsibility.


In addition to being the primary contact, the ecommerce BAM is also responsible for implementing Hill’s RE & brand strategies to accelerate growth and market share while monitoring our 6P+A (Price, Promotion, Distribution, Visibility of our products, POP Content, Ratings & Reviews and Availability) performance with eCommerce customers to improve the Customer experience online. 

Ideal Candidate:You are an experienced sales person, have a proven track record, and are looking for a challenge in a growing team. You have rich experience in an eCommerce environment. You are service-oriented: you don’t work for yourself, but for our teams and our customers. You enjoy the idea of ‘building relationships’, and negotiating with/ selling to customers. Besides that, you have a pragmatic way of working and are open to taking on the tough tasks. You are able to collect learnings from multiple initiatives and able to share these in a structured & practical way to the local teams


Measures of Success:

  • Improvement eCommerce KPIs (incl. net sales), market share, 6P+A score


Key Accountabilities and Responsibilities:

  • Leads change and proactively maintains a detailed understanding of the customers and the drivers of growth. 
  • Liaise with the analytics team, leveraging complex data sets and analytical tools to diagnose business opportunities and challenges 
  • Develops and implements joint growth plans and initiatives with the customer to achieve the commercial goals. 
  • Supports and positions Chewy for launch success in the Canadian market.
  • Monitors customer performance to ensure commercial plans are executed in line with agreements and to the desired Hill’s standard 
  • Utilize measurement tools such as Tableau, Domo, Numerator, and Profitero to track eCommerce KPIs 
  • Leads and manages the annual budgeting process and monthly CBP discipline (Atlas) to forecast sales volume, GTN and A&P spend and to develop and deliver presentations to leadership and\or executive teams 
  • Manages customer payments
  • Collaborates with Hill’s Commercial Team and eComm Marketing Manager to execute the Hill’s vet/pet channel brand strategies


Required Qualifications:

  • BS/BA degree or equivalent required 
  • 3+ years experience with Amazon Vendor Central
  • Strong computer skills in Google Workspace, Excel, Tableau 


Additional Job Requirements:

  • Experience in customer management
  • Strong computer skills in Excel, Tableau and Google Suite
  • Analytical and always seeks to develop win-wins for Hill’s and its clients
  • Works effectively across functions, channels, & categories to align priorities, solve problems, optimize resources, and drive effective execution
  • Creative problem-solver, who embraces the test & learn mindset
  • Excellent business presentation ability, skilled communicator and interacts with key stakeholders
  • Digitally savvy and curious, understands the dynamics of eCommerce
  • Agile mindset, able & willing to constantly adapt to changing realities
  • Fluent English speaker, additional languages are certainly a plus


Travel Requirements:

  • Up to 25% of time 

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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