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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Support Center Service Shift 2 position

Travel Required?:  No Travel
Date:  Nov 2, 2022
Partial remote working option

No Relocation Assistance Offered
# 145162 - Topeka, Kansas, United States

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Balanced Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best innovative pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

About the role

This role is in charge for delivering outstanding customer service to Hill's customers. The role consists of interacting with customers over phone, email, chat or other systems. The agent will input special orders, answer service questions, troubleshoot issues, and maintain customer account information.

What you will do

  • Respond to, Research and Resolve customer inquiries/issues.
  • Harmonize with, build rapport, and create goodwill across Hill's customers by applying SOP's.
  • Provide quality service and support in a variety of areas including, but not limited to more specialized services, system testing, billing, order placement, tracking, shortages, damaged goods, and returns.
  • Analyze personal performance metrics to amplify strengths and opportunities for growth.
  • Participate within team to identify strengths and process improvements.
  • System support, issues identification, submitting IT ticket requests and conducting systems testing.
  • Stays in sync with all policies and standards

Required Qualifications

  • High School Diploma or equivalent.
  • At least 3 years of customer service related role.
  • Ability to address issues, resolve complaints, and difficult customer conversations through standard and raised SOP's.
  • Ability to thrive in a fast-paced and sometimes fast paced environment.
  • Excellent written and verbal communication skills.
  • Organizational skills with the ability to lead numerous projects and priorities at once.
  • Positive and demeanor.
  • Basic digital literacy and excellent phone disposition.
  • Ability to reference technical product information to provide customer support.
  • Demonstrate integrity and dedication to customer happiness and a passion for excellence while servicing customers.
  • Sense of integrity and dedication to customer happiness.
  • Passion for excellence with respect to treating and caring for other employees and external customers.

Salary Range $34,160 - $44, 835 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Nearest Major Market: Topeka

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