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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Collaborative Planning, Forecasting and Replenishment Specialist

Travel Required?:  Travel - 25% of time
Date:  Jun 10, 2021
Remote working option during the current situation

Relocation Assistance Offered Within Country
# 103856 - Topeka, Kansas, United States



We invite applications for the position of Collaborative Planning, Forecasting and Replenishment (CPFR) Specialist. As a CPFR Specialist for Hill’s Pet Nutrition at the Hills' Corporate location in Topeka, KS, you will build relationships with customers on all levels and demonstrate those relationships to lead change in creating win-win opportunities with Key Customers.

The CPFR Specialist will collaborate with customer and CDO teams to ensure alignment of plans and improvement in customer KPIs including customer service, on time performance, ASN compliance, etc. The CPFR Specialist will also coordinate activity with the O2I CBS team in Mexico and is responsible for VMI operations for VMI customers.


Responsibilities include:


  • Act as key interface from CS&L to CDO, and customer teams providing insight into all customer KPIs.
  • Customer service.
  • ASN accuracy/compliance.
  • On time performance.
  • Layer/pallet analysis for maximum efficiency for both Hill’s and customer.
  • Customer chargebacks.
  • For super store accounts, provide visibility to CS&L of promo calendars and expected consumption for planning purposes.
  • Launch and maintain VMI process for customers who participate.
  • Define DITL process.
  • Build and maintain reporting.
  • Maintain customer inventories in acceptable range.
  • For customers who participate in the eCommerce “table”, this role should establish a close working relationship with key stake holders on the table: Marketing, eCommerce Consultants and customer development teams. Success in the role will involve bringing supply chain strategies to life to have maximum impact on business decisions for the customer. Contribute to a culture of business integration, innovation, business growth and continual improvement.
  • Act as CS&L project lead for all systems projects related to O2I, VMI, ASN, pallet labels, etc.
  • Benchmark best in class processes across the industry and apply learning to improve customer relationship.
  • Attend customer account visits and support preparation and alignment of KPIs.


Education/ Experience Requirements:


Basic qualifications:

  • Minimum of an undergraduate business degree, BA or BS, or related degree.
  • 5 years minimum of Customer Service / Logistics / Supply Chain experience with a proven understanding of operations.
  • Intermediate proficiencies in Microsoft Word, Excel, SAP and Email.


Expected Areas of Skills


  • Strong desire to serve the customer, identify and resolve needs and follow up when necessary.
  • Excellent written and verbal communication skills and interpersonal skills.
  • Ability to learn and work in a changing environment with minimal direction.
  • Strong decision making skills and sound judgment.
  • Ability to effectively manage processes and projects.
  • Ability to challenge team members and resolve conflicts when necessary.
  • Proven analytical, organizational skills and attention to detail
  • Innovation and willingness to drive process improvement.
  • Ability to effectively handle stressful situations
  • Familiar with how to access, input and analyze data in SAP
  • Proficiency with planning systems and Microsoft Office products, to include Excel, Access, Word and Powerpoint.
  • Understanding of Supply Chain principles including forecasting, distribution, manufacturing, inventory management, replenishment and transportation functions.





Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Topeka

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