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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Account Executive - Digital Commerce

Travel Required?:  Travel - 25% of time
Date:  Apr 2, 2024

Relocation Assistance Offered Within Country
# 158800 - Tokyo, Tokyo-To, Japan

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Job Summary:

  • Manage priority Hill’s eCommerce customers and drive success of Hill’s Pet Nutrition in the rapidly evolving eCommerce marketplace environment. 
  • Deliver excellence in planning and implementation of business plans for allocated eCommerce accounts to achieve commercial goals including sales and market share targets. 

Principal Duties and Responsibilities:

Develops, aligns and implements strong plans to deliver commercial goals in allocated customers:

  • Deliver net sales, volume and market share targets for allocated customers across all Hill’s brands. 
  • Build our brands: ensure delivery of eCommerce Sales Fundamentals in allocated customers across all platforms (.Com & Marketplace). 
  • 6P (Product, Price, Promotion, Placement, POP and Professional) execution with high compliance. 
  • Develop, align and implement a competitive promotional grid that maximizes Hill’s market share and new customer acquisition. 
  • Collaborate with eComm marketing team and customer to develop customer marketing grid for relevant customers that maximizes awareness, consideration, trial and repeat brand goals. 
  • Lead JBP process for priority accounts; ensuring delivery of agreed actions to meet aligned sales and share targets. 
  • Conduct in depth analysis (including competitive analysis) to uncover commercial opportunities for Hill’s and plan for growth. 

Deliver ‘best practice’ Customer Management for eCommerce merchants:

  • Effectively manage allocated trade spend (GtN) to drive greatest return on investment for Hill’s Japan. 
  • Prompt management of all account related administration (invoice management, claims approval and proof of performance). 
  • Strong forecasting and communication with Wholesale Managers to minimize OOS. 
  • Be an advocate for the customer within Hill’s, ensuring clear communication of execution opportunities and obstacles in commercial planning processes. 
  • Drives a ‘One Team’ mentality between priority customers and Hill’s; ensuring regular touch points between customer hierarchy and Hill’s eCommerce team hierarchy. 
  • Work collaboratively with Vet team to deliver Hill’s ‘One Team’ customer approach. 

Work at the Speed of eCommerce:

  • Develop a sound knowledge of eCommerce environment and continuously learn to ensure thought leadership in this rapidly evolving channel. 
  • Develop and maintain networks with global EC colleagues to learn and reapply Global Best Practices in Japan. 
  • Support internal stakeholder meeting preparation with detailed customer information and presentation. 

*This is not an exhaustive list of duties or functions.

Education/ Experience:

Minimum education and experience requirements:

  • BA in economics or related topics
  • 2+ years Sales / customer development experience in FMCG or related categories
  • Budget management skills (sales and gross to net)

Preferred education and experience requirements: 

  • Cross functional communication skills
  • Writing / reading English skills (eMail)


Expected Areas of Knowledge, Skills and Abilities:

  • Able to work independently in a task-oriented environment as well as able to work effectively within a team. 
  • Strong communication skill both verbal and written
  • Ability to make sound decisions under uncertain or complex conditions. 
  • Comfortable with a fast-paced, deadline driven team environment. 
  • Growth mindset: not afraid to learn and try new approaches, assess and recommend future actions. 

Leadership Competencies (Should match the Colgate Global Competencies – Up to 3)

  • Customer/Consumer focused
  • Teamwork and Collaboration
  • Effective Execution

Functional Competencies (Should match the Colgate Global Competencies – Up to 3) 

  • Selling negotiation
  • Customer/Service Provider Engagement
  • Understanding our Environment. 

Working Relationships (Key partnerships and reporting relationships):

  • Does this position supervise:  No

Travel Requirements:

  • Expected percentage of travel:  Up to 20%

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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