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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Vet & Consumer Experience Team Manager

Travel Required?:  Travel - up to 10% of time
Date:  Jun 11, 2022
Partial remote working option

No Relocation Assistance Offered
# 133665 - Sydney, New South Wales, Australia

 

About Hill’s

We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive, a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Hill's we have a purpose! Every day around the world, we transform the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our strong culture of diversity, sustainability and inclusion is rooted in our core values of Caring, Global Collaboration and Continuous Improvement. Employees are rewarded by rich career development and experiences.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks.

 

About the Role

This role leads the team that is the voice of Hill’s Pet Nutrition in Australia & New Zealand to both Vets & Pet Parents. This individual is passionate about creating a positive & memorable experience for veterinary professionals & pet parents when they engage with Hill’s Pet Nutrition, whether it’s through voice, email, chat, mail or digital platforms.

 

This role is passionate about interacting with consumers & building best in class engagement teams.

They are actively involved in developing new ways to improve interaction, streamlining processes, and accelerating our digital strategy. They understand the commercial needs for digital commerce, and can be a key partner in building out those capabilities. They are passionate about pets and the important role science based nutrition can play in helping them to lead long and happy lives.

This Leader is a key part of bringing our brand & science to life with Vets & consumers. They understand their role in aligning to our Brand’s ACPL strategy and engage cross functionally to ensure continuous alignment. They understand the benefit of CRM & how to leverage 1P data to build lifetime loyalty.

 

As the key external face of Hill’s Pet Nutrition in ANZ, it’s important to have great structure. This individual can establish core engagement principles to ensure that engagement with everyone in the team is a great experience and that the definition of what good looks like is consistent across team members and platforms. This role also monitors consumer complaints as well as monitors quality control and satisfaction to ensure best outcomes for Hill’s customers and their patients/pets. Their engagement strategy is professional, educational & buildable.

 

What will you do

  • Lead a high performing Vet & Consumer Engagement Team
  • Data Analytics and Reporting
  • Digital Transformation
  • Actively Build a motivated team & live the company culture (FEED) in the ANZ Business

 

The ideal candidate

  • Holds Bachelor's Degree
  • Experienced in Customer services roles or similar, Pet / Vet industry is preferred but not essential
  • High level of comfort with digital technology including Google Analytics and Google suite applications
  • Experience working with CRM tools,
  • Working knowledge of Social platforms
  • Proven track record of being customer-focused & customer engagement strategies
  • Strong client facing and communication skills
  • Have strong leadership capabilities to develop future leaders in the business
  • Agile and has a curious growth mindset

 

Note - The role is based in our Sydney office and we support hybrid ways of working, meaning the successful applicant will need to be able to regularly attend the Sydney office on a weekly basis.

 


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


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