Share this Job

Site upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later.

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  eCommerce Customer Development Manager

Travel Required?:  Travel - 25% of time
Date:  Aug 29, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 106347 - Surrey, England, United Kingdom

Subsidiary:                   UK (Guildford)
Location:                      Customer Development
Reporting to:                 eCommerce & Pet Customer Development Team Lead

Why Work For Hill's Pet Nutrition:

  • The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
  • The Hill's Pet Nutrition Values: To help enrich and lengthen the special relationships between people and their pets.


The eCommerce Customer Development Manager is responsible for fully capturing the online opportunity with Hill’s UK & IE key eCom pure play and omnichannel customers and supporting the eCommerce team lead to shape and deploy the online strategy for Hill’s. 

You will manage the business relationship with Top Customers to (1) gain market share,  (2) optimise customer support for Hill’s brands and (3) develop, negotiate and implement Joint Value Creation Plan including forecasting and monitoring of agreed objectives.


This role is fundamental in leading Hill’s to be “digital first”. You are an experienced sales person, have a proven track record in eCommerce and are looking for a challenge in a new growing team. Outstanding negotiator, seeks to discover common ground, identify vital interests, and understand the customer’s underlying priorities. You are service-oriented: you don’t work for yourself, but for our team and our customer. You enjoy the idea of ‘building relationships’, and negotiating with/ selling to customers. You are financially proficient and excellent at setting prices, terms and conditions for prospective clients.Through effective communication with your colleagues  you enjoy fostering innovation in marketing and commercial campaigns. You are well organized, structured, with proven ability to develop strategy, lead negotiations and translate this into actionable plans



  • Accountability for delivering financial performance across your eComm customers in line with Budget / LE
  • Identify win-win opportunities. Understand assigned customer strategies, policies and procedures and future plans as well as their digital tools and assets and their organization.
  • Co-create and deploy the eComm strategy for UK Hill’s & IE business.
  • Build, negotiate and execute JBP plans with key eComm retailers that deliver best in class activation, grow the retailers’ category and deliver share growth for Hill’s, in alignment with our Hill’s selective distribution policies,  T&C guidelines and ensuring compliance to our Commercial Selling Principles
  • Drive customer engagement working cross functionally to ensure that Hill’s is the advanced nutrition strategic partner of choice with our customers.  Sharing insights and developing collaborative programmes for growth
  • Accurately forecast volume/sales/investment through effective 6P+A (Price, Promotion, Distribution, Visibility, Content, Ratings & Reviews, and Availability) planning and clear identification of risks and opportunities on a monthly cycle.  
  • Elevate the cooperation with the customers by leveraging all the Online Acceleration Centre eMarketing capabilities (Content, Website, Search, Social/Digital engagement, CRM and Analytics).
  • Actively engage Supply Chain partners to develop accurate demand plans and ensure service levels are in line with customer objectives 
  • Proactively create etail marketing demand at the customer by leveraging all the Online Critical success factors and levers.
  • Prepare and negotiate terms and retail marketing deals. Create short and long term plans for customer growth, ensuring profitable contracts with client specific prices, Terms and Conditions. 
  • Drive “Do and Learn” initiatives and redeploy best practices in order to leverage growth opportunities while elevating local ecom capabilities.
  • Manage portfolio, product set-up, new item planning, promotion planning, forecasting volumes, inventory management, and creative content and implement promotion & marketing activities for each customer.


This is not an exhaustive list of duties or functions


  • Strategy & Vision
  • Planning/Priority Setting
  • Influence & Negotiation
  • Self-awareness/Personal Impact
  • Consumer/Customer Focused
  • Analytical thinking & decision making 
  • Teamwork & Collaboration


  • Educated to degree level
  • Proficient in all Google tools. Demonstrable experience in dashboard building
  • Account management experience with proven track of successful commercial skills with online retailers (5 years)
  • Entrepreneurial and curious, experiments and tests 
  • Proficient in digital shelf analysis tools and leveraging data to build business cases       
  • Has a good understanding of digital marketing channels and experience in deploying the right levers to drive business growth 
  • Strong communication and stakeholder engagement
  • A confident individual who is able to lead, coach and work effectively in a cross functional team and under conditions of uncertainty or complexity


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Job Segment: Social Media, Marketing Manager, Supply Chain Manager, Manager, Compliance, Marketing, Operations, Management, Legal