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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Development Manager - Boots

Travel Required?:  Travel - 25% of time
Date:  May 17, 2024

No Relocation Assistance Offered
# 160219 - Surrey, England, United Kingdom

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


Location: Woking

Reporting to: Director Customer Development


Why work for Colgate

  • The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
  • The Colgate Values: We are Caring, We are Inclusive and We are Courageous are integral to how we operate every day


Job Purpose

The role will deliver budgeted sales and profit growth, whilst developing the operational and strategic partnerships between Colgate Palmolive and customer, within a balanced, mutually profitable business model.


What you will do

  • Demonstrate a clear understanding of the customer strategy, their shopper and how CP can optimise their brands and strategic intents within this environment. 
  • Co-Develop (with Boots), communicate and implement a 3 year strategy which underpins the day to day business interactions with Boots contacts and is fully aligned across both businesses
  • Negotiate and deliver an annual & 3 year rolling JBP which encapsulates the 3 shared strategic intent.
  • Demonstrate commercial acumen in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation.
  • Build strong external networks, in order to improve customer engagement, gain a broader understanding of customer and be the first to identify new business solutions.
  • Act as the conduit for CP Shopper Marketing, Brand Marketing, Insights and .com to be external with Boots – seeking to unlock optimum working relationships and deliver commercial benefit to both businesses. 
  • Deliver monthly, quarterly and annual net sales/margin/profit targets by developing tailored commercial plans & actively implementing them via a Joint Business Plan
  • Build strong internal networks in order to raise the profile, business focus and support for customer.
  • Work closely and creatively with CP Shopper Marketing and Brand Managers to identify, develop and implement the appropriate business solutions required to drive the business forward.
  • Accurately forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle working closely with the Boots Customer Account Planner. 
  • Proactively tackle business development projects within the customer development function, to drive and influence the broader CP business

Who you are:

  • Commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, balanced, mutually profitable business solutions.
  • Bright, ambitious character, with strategic capabilities, able to influence and negotiate both internally and externally, with a clear dedication to delivering business results in a timely manner.
  • Pharmacy background or experience of dealing with pharmacy customers would be beneficial
  • Be agile and adaptable to a rapidly changing customer with a significant number of supplier facings contacts.
  • Work with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and balanced for both parties.

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.


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