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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Senior Executive - Customer Engagement

Travel Required?:  Travel - 25% of time
Date:  Nov 11, 2022
Partial remote working option

No Relocation Assistance Offered
# 147785 - Selangor, Selangor, Malaysia

About Us :

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

 

Job Summary :

  • Responsible for providing collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and  Customer Service strategies.          
  • Provides support for the Commercial Business Planning (CBP) process and the critical link to Demand Planning to ensure  alignment                                                                                 
  • Generates growth and profitability opportunities for both customers and Colgate-Palmolive by collaborating with the customer to reduce the cost to serve, and improve retail in-stock rates.   
  • The scope of this role of Senior Executive - Customer Engagement where responsibilities include but not limited to:
  • Leads the Supply Chain initiatives engagement with the distributors focusing on Good Warehouse Practices (GWP) opportunities, Order-To-Invoice  efficiency,  and service KPI such as On time, Case fill, Returns.
  • Leads  the Inventory Management initiatives at distributor focusing on Inventory right sizing study, monthly inventory tracking by SKU classification, SLOB monthly tracking.  
  • Closely works with Customer Development Managers on collaborative CBP planning, identifying inconsistencies in volume estimates based on historical trends
  • Links distributor specific plans to Demand Planning process to ensure alignment and execution by the Supply Chain.  
  • Monitors the shipment Vs CBP planned volume of key SKUs, shares the tracking and recommended actions for decision making.
  • Communicates proactively with Customer Development/distributors when supply execution issues are experienced to manage customer expectations.
  • Closely works with the Order replenishment team to ensure on-time arrival of container shipment and timely unloading and invoiced by the distributors
  • Seeks input from distributors about their needs and expectations to continually improve Customer Service and Supply Chain performance.
  • Collaborates with the distributor to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.

 

Essential Job Functions :  

  • Establishes relationships within the customers’ organizations. Works with customer Supply Chain team on Service Level alignment and sustainable Supply Chain initiatives.                                                             
  • Closely works with Customer Development managers on CBP planning, identifying inconsistencies in volume estimates based on historical trends.  Links customer's specific plans to the Demand Planning process to ensure alignment and execution by the Supply Chain.                                                                                                                
  • Monitors the shipment Vs CBP planned volume of key SKUs, shares the tracking and recommended actions for decision making.                                                                                                               
  • Educates the broader Customer Development Team on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.                                                              
  • Communicates proactively with Customer Development when supply execution issues are experienced to manage customer expectations.                                                                                                       
  • Manages communication process associated with new and transitioning SKU’s, material status (e.g. SLOB, Discontinued) and ensures synchronization with customer’s data.                                                             
  •  Addresses special customer needs and expectations around product packaging, calling upon the appropriate Supply Chain and Demand Chain resources to develop/offer the most cost-effective solutions.                                                                                                                  
  • Leads opportunities to implement value added services such as Collaborative Planning, Efficient Replenishment, EDI, etc.                                                                                                                  
  • Leads the Inventory Management initiatives at customer focusing on Inventory sizing study, monthly inventory tracking by SKU classification, SLOB monthly tracking.                                                                           
  • Seeks input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance.                                                                                                     
  • Collaborates with Customer Development to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.                                                                                
  • Supports the enforcement of Supply Chain Terms & Conditions with the customer(s).   

 

 

Qualifications and Skill set

  • This position required to be agilent and able to manage ambiguity in a cross functional team environment
  • Outstanding communication ability
  • Excellent organizational and leadership skills
  • 3+ Years’ Experience in Consumer Goods Industry. Strong background in planning
  • Bachelor's degree holder

 

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


Job Segment: Logistics, Supply Chain, Demand Planner, Supply, Warehouse, Operations, Manufacturing