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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Senior Executive - Customer Engagement (Supply Chain)

Travel Required?:  Travel - 25% of time
Date:  Jun 11, 2022
Remote working option during the current situation

No Relocation Assistance Offered
# 126661 - Selangor, Selangor, Malaysia

About Us :

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition. We serve consumers in more than 200 countries and territories around the world and are proud that Colgate-Palmolive is in more homes than any other.

Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich development and career experiences and progression.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Live Better activities, Product Parcels and Health Checks.

This rare opportunity to join a global market leader that is highly regarded for employee development opportunities.


This role Reports to: Manager - Customer Engagement

What would be the responsibilities for this role? 

The scope of this role of Senior Executive - Customer Service, where responsibilities include but not limited to:

  • Leads the Supply Chain initiatives engagement with the distributors focusing on Good Warehouse Practices (GWP) opportunities, Order-To-Invoice  efficiency,  and service KPI such as On time, Case fill, Returns.
  • Leads  the Inventory Management initiatives at distributor focusing on Inventory right sizing study, monthly inventory tracking by SKU classification, SLOB monthly tracking.  
  • Closely works with Customer Development Managers on collaborative CBP planning, identifying inconsistencies in volume estimates based on historical trends.  Links distributor specific plans to Demand Planning process to ensure alignment and execution by the Supply Chain.  
  • Monitors the shipment Vs CBP planned volume of key SKUs, shares the tracking and recommended actions for decision making.
  • Communicates proactively with Customer Development/distributors when supply execution issues are experienced to manage customer expectations.
  • Closely works with the Order replenishment team to ensure on-time arrival of container shipment and timely unloading and invoiced by the distributors
  • Seeks input from distributors about their needs and expectations to continually improve Customer Service and Supply Chain performance.
  • Collaborates with the distributor to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.


What does the ideal candidate profile look like? 

  • This position required to be agilent and able to manage ambiguity in a cross functional team environment
  • Outstanding communication ability
  • Excellent organizational and leadership skills


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Job Segment: Supply Chain, Logistics, Supply, Demand Planner, Warehouse, Operations, Manufacturing