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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Quality & Technical Services Manager

Travel Required?:  Travel - 25% of time
Date:  Sep 1, 2021
Remote working option during the current situation

No Relocation Assistance Offered
# 96821 -  Selangor, Malaysia

About Us :

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition. We serve consumers in more than 200 countries and territories around the world and are proud that Colgate-Palmolive is in more homes than any other.

Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich development and career experiences and progression.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks.

This rare opportunity to join a global market leader that is highly regarded for employee development opportunities.

Purpose of position :

  • Co-lead the Quality organization at the Petaling Jaya site
  • Responsible for implementation of Quality Systems in the CPPJ to ensure compliance with Colgate’s Global Quality Standards and local/regional regulatory requirements
  • Collaborate with other functional leaders (Plant Operations, Technology, Marketing, Regulatory, Legal, Customer Service & Logistics, Procurement, etc.) to ensure effective technology transfer for new product launches & cost-savings projects, and to ensure accurate handling, communication & resolution quality issues.
  • Oversee execution & monitoring of global compliance programs (KPIs, On-Shelf Quality, Mock Recovery Audits, Consumer Complaints etc.) and quality management of external business partners (suppliers, contract manufacturer, third-party warehouses, etc.)
  • Responsible for quality compliance of all imported products from global Colgate facilities and Contract Manufacturers to the SAH, and products shipped within SAH. Involves high interaction with Commercial and Supply chain, GTCs and key functions at other manufacturing sites.

What will you do ?

  • Define and implement the site Quality Plan, including Quality & Micro Management strategies, direction & policies with the goal of protecting the business, reducing variation/waste & supporting business growth.
  • Responsible for the robustness of key Quality Systems including, but not limited to, Incoming Component Inspection, Finished Product Inspection, Testing and Release, Validation, Non Conformances, Deviations, CAPA, Change Control, Mock Recovery, Internal Audits, Laboratory Management and Documentation Management.
  • Manage the site quality team members (Analytical, Micro, Compliance, Tech Transfer, Quality Engineer). Accountable for all Performance Management & Development and Coaching & Feedback activities.
  • Responsible for the quality compliance of raw & packaging material suppliers, contract manufacturers, co-packers and warehouses, labs, etc. including leading quality audits and assessments.
  • Lead the site in development & implementation of action plans to address audit findings from corporate & internal Colgate Quality Standard/GMP audits
  • Accountable for the site-wide consumer satisfaction programs such as Consumer Complaint Tracking & Reduction and the On-Shelf-Quality Program.
  • Ensures that appropriate SPC tools are effectively used in key site processes to drive continuous improvement.
  • Key member of the Site Leadership Team. Ensures that the Quality Organization effectively contributes to key business building activities (customer service, cost savings, etc.)
  • Measure Divisional KPIs and report progress to Senior Management.

Education Required :

  • Bachelor's degree in Chemistry, Biology, Engineering or related field.

Experience Required :

  • Minimum 10 Years experience in Quality, Supply Chain, R&D
  • Minimum 5 Years experience working in Manufacturing/Plant / Operations environment
  • At least 5 years experience conducting and facilitating effective failure investigations, corrective and preventive actions, Notices of Deviation and Management of Change Documentation.

Skills Required:

  • Demonstrated knowledge of current Good Manufacturing Practices (cGMP) and strong background in quality systems compliance
  • Experience in People management is required
  • Excellent written and verbal communication skills including proficiency in English
  • Knowledge of relevant regulatory and compliance systems is helpful
  • Experience working with SAP is preferred
  • Technologically-savvy; Proficient digital literacy in Google Business Suite (Docs, Sheets, Slides), Microsoft applications and ability to learn company specific tools & programs



Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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