Job Title:  Customer Development Manager

No Relocation Assistance Offered
# 151546 - Selangor, Selangor, Malaysia

#LI-Hybrid

About Colgate Palmolive:

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition. We serve consumers in more than 200 countries and territories around the world and are proud that Colgate-Palmolive is in more homes than any other.

Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich development and career experiences and progression.
We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks.

This rare opportunity to join a global market leader that is highly regarded for employee development opportunities.

CORE RESPONSIBILITIES

• Responsible for achievement of sales targets through excellence in execution at the point of sales
•  Responsible to develop and support the partnership between Colgate and the customers at the store and regional level by nurturing contact and negotiating with the Store Operations and in-store personnel.
•  To provide feedback on the in-store environment which allows rapid revision of competitive tactic.
•  Building and managing relationships with key players in the customer or RE at the regional and/or store level
•  Conducting negotiations as necessary (listing, planograms, displays, promotion execution etc) at regional office and/or store level ● Working with SDM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
• Clearly communicating in-store objective and monitoring execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan
•  Monitors compliance of 5P activity execution against established agreement/objectives and tracks interim performance of 5P activities to identify shortfalls. potential upsides against established objectives
•  Conducts rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager/ Customer Logistics Services Manager)
•  Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.

DAY TO DAY RESPONSIBILITIES

• Coordinating special events (Store-Level sell-in and communication, materials management in-store etc.) in cooperation with Shopper Development Manager
•  Working with customer service to track orders, troubleshoot, and achieve customer service KPIs
• Working with logistics to plan, analyze, and forecast customers’ need and to ensure on-time and
• complete delivery
•  Monitoring sales and distribution performance particularly for new products and taking timely action
• to drive continuous improvement
• Monitoring competitive activity at store level, recording and consolidating key activities, monitoring
• speed and breath of distribution, and identifying competitive best practices and discussing with SDM
• so that they can proactively respond with strategic/ tactical refinements
• Regularly visiting stores in order to identify areas of improvement
• Resolving operational issues at head/regional offices or in-store
• Identifies causes of 5P activities’ underperformance, both internal and external to Colgate
•  Updates CBP to reflect changing retail and competitive environment
•  Develops action plans to close customer gaps and seeks approval from Group CDM/ consensus
• meeting
•  Collects information on the external environment (e.g., competitor activity) during the promotion
• period
•  Manage Merchandising team and train them for operational excellence.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.