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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  e-Commerce Key Account Manager for Amazon

Travel Required?:  Travel - 25% of time
Date:  Jun 23, 2021
Remote working option during the current situation

Relocation Assistance Offered Within Country
# 102666 - Seattle, Washington, United States



Job Summary

The primary responsibilities for this role include implementing Hill’s Retail Environment & Science Diet brand (as well as Hill’s Master brand) strategies to grow market share and brand recommendation within the total customer ecosystem. This will be achieved through the Business Account Manager (BAM) developing and executing customer specific 6P+A plans to achieve Hill’s commercial goals of net sales, share, and margin, while operating within spending guidelines. BAMs at this level focus on a larger, and a more sophisticated customer based on higher net sales, demand for increased new shoppers / pet parents, larger geographical footprint, stronger marketplace influence, higher customer sophistication, and other customer complexities. Strong leadership is needed to engage customers at the highest level with strategic plans.



The primary responsibilities include:

  • Taking an active role with the cross-functional customer table team on all of the below key areas:
  • Drives online purchase and dedication by creating and supervising the 6P+A plans versus goal for key Hill’s customers at varying levels of revenue and complexity
  • Develops and maintains process/plan to analyze the customer’s business. Evaluates business trends, shopper insights, and findings from post analysis of executed activities, which utilizes customer consumption and other available data
  • Executes customer meetings to influence support of Hill’s Go-to-Market plans within and above the customer meeting cadence (to include business reviews and monthly / quarterly meetings and joint business planning)
  • Takes a holistic view of the business through consideration of channel impact and conflict
  • Builds and executes annual strategic plans and initiatives to achieve the commercial goals, while engaging in the customer’s category growth expectations
  • Customizes specific shopper programs with Hill’s shopper marketing, using Hill’s brand strategies to drive incremental retail sales
  • Execute sales plans and resolve issues through both the customer and internal commercial teams, including Marketing, Supply Chain and Store Operations.
  • Builds and maintains Colgate Business Planner to reflect baseline sales and promotion plans. Manage customer payments
  • Develops category and brand solutions for the customer that will drive the Hill’s business.
  • Collaborates with Hill’s BDM & Retail Marketing team to execute the Hill’s retail environment and brand strategy within investment guidelines
  • Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance

This is not an extensive list of duties or functions.


Education/ Experience Requirements

Basic Qualifications:

  • Bachelor's degree or higher
  • Minimum of 7 years of commercial experience in consumer packaged goods or related industry (Including combination of progressive roles of field sales, corporate sales, marketing, finance and/or customer service)
  • eCommerce and / or Omni channel experience
  • Proficient digital literacy in Google Suite (Docs, Slides, Sheets, etc) and/or MS Excel, Word, etc.

Preferred Qualifications:

  • 3 years of experience leading key accounts/headquarter accounts
  • 2 years experience in ecommerce customer management (i.e. Amazon) and/or digital marketing


Expected Areas of Skills / Knowledge / Abilities:

● Strong computer skills in Google Suite (Docs, Slides, Sheets, etc) and/or MS Excel, Word, etc.
● Excellent business presentation ability and a skilled communicator
● Strong influence and negotiations skills for win-win solutions with persistence, compromise, and
● Adept at finding common ground, identifying vital interests, and understanding the customer’s
underlying priorities
● Strong analytical skills to develop 6P recommendations that result in optimized consumption based
on consumption data, shopper and consumer insights
● Manages ambiguity and strategize solutions for the customer’s business and 6P plan performance
and quickly develop alternative plans as needed
● Works effectively across functions, channels, and categories to align priorities, solve problems,
optimize resources, and drive effective execution


We look forward to reviewing your application!




Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Seattle

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