We are seeking an outgoing, organized, and friendly Inside Sales Representative to join our team and provide top-notch service to our customers over the phone, via email, virtually and using written communications. This Inside Sales Representative will support the PCA Skin brand. The Inside Sales Representative directly interacts with our customers to answer all questions, troubleshoot concerns, process orders, register for education and maintain our company’s high standard for service excellence. This individual will enjoy answering product questions, encouraging customer education and increasing product purchases. They will possess superb time management skills, with the natural ability for quick thinking and easily overcoming objections.

The success of the Inside Sales Representative hinges on:

• Offering helpful solutions and providing a superior customer experience
• Achieving sales goals and business objectives as directed
• Handle customer inquiries and complaints
• Document important customer information within C4C for future reference
• Maintain knowledge of company products and services
• Field all incoming calls, emails and respond in a timely manner
• High level of attention to detail and time management
• Actively seeking in-depth understanding of systems and policies
• Self-motivated with excellent verbal skills
• Developing a deep understanding of customers’ needs
• Ability to thrive in a team environment
• Demonstrating strong follow through

This will happen by ensuring you consistently focus on upholding CP Skin Health customer service standards by going above and beyond for every customer at all times. Clear and effective communication as well as a solid foundation of industry and product knowledge is integral to building and maintaining strong customer relationships. 

A typical day may include:

• Answering inbound calls from licensed professionals
• Offering helpful solutions and providing a superior customer experience
• Troubleshooting customer concerns
• Increasing PCA Skin & EltaMD product knowledge for existing customers
• Making focused outbound calls pertaining to sales and education courses
• Answering product questions from clinicians that lead to compelling recommendations
• Accurately placing orders for professional customers
• Encouraging licensed professionals to take advantage of continued education
• Responding to inquiries from the orders@pcaskin.com email distribution group
• Attending advanced training to learn about product updates and revised protocols
• Giving and receiving professional advice to remain connected to PCA Skin products

Required qualifications:

• Licensed esthetician, with 2+ years experience strongly preferred
• 3+ years of Inside Sales/Customer service experience

Preferred qualifications: 

• You are able to work well in a fast paced environment
• You can achieve sales goals and business objectives as directed
• Self-motivated with aptitude to work individually, as well as within a team
• Capable of communicating up, down and across levels in the organization
• You have a high level of attention to detail
• You possess excellent verbal and written communication skills
• You have outstanding problem solving skills
• You are skilled in Google suite
• You have had experience with Five9 or a comparable call center phone system