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Colgate-Palmolive's Skin Health group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, we are a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

For more than 30 years. PCA SKIN® has been and continues to be a trusted innovator in the development of highly effective professional treatments and daily care products. Our vision is to improve people’s lives by providing results-oriented skin care solutions that are backed by science for the health of your unique skin.

EltaMD made the journey to the US in 1988. Backed by science and a deep medical heritage, what started as a little Swiss secret quickly became the trusted choice for wound care and healing products by hospitals and physicians around the world. In 2007, we expanded from healing skin to include protecting skin with the launch of our cosmetically elegant line of sunscreens. Today, we are the number one trusted, recommended and personally used professional sunscreen by Dermatologists in the US.

Filorga was the 1st French aesthetic medicine laboratory founded in 1978. The brand has expanded its expertise in aesthetic medicine by providing to the general public a range of revolutionary cosmetic products formulated with NCEF, a unique compound encapsulating in topical application the same ingredients used in injections. More than fifty cosmetic products have become available over time, all of which share the same principle: to combine optimal and clinically proven effectiveness with sensorial textures and premium packaging.

Our brands are professionally recommended all over the world.

We are part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits includes giving employees access to our amazing skin care products!

Job Title:  Inside Sales Manager

Travel Required?:  Travel - up to 10% of time
Date:  Jan 31, 2024

No Relocation Assistance Offered
# 158028 - Scottsdale, Arizona, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!


CP Skin Health Group is looking for an Inside Sales Manager to drive growth and success by executing effective strategies and initiatives within our inside sales team! Additionally, the Inside Sales Manager will need to collaborate with multiple departments including Outside Sales, Marketing, Product Development, Sales Operations and Global IT. 


This role is located in Scottsdale, AZ and candidates local to the region are encouraged to apply. Candidates not local or relocatable to Scottsdale, AZ will not be considered.

What you will do:

  • Manage, coach and develop Inside Sales teams to ensure excellent customer service levels and team sales performance
  • Identify opportunities and execute sales initiatives to drive growth for Inside Sales teams
  • Manage Nice InContact system ensuring phone system is working properly, placing support tickets and working with Nice InContact representatives/GIT to make ongoing improvements and resolve any issues
  • Manage special order approval requests and handle customer escalations
  • Manage expectations on the sales floor and monitor team chats to ensure support
  • Update relevant sales resources and support materials such as SOP's, cheat sheets, FAQ doc and organize the drive/folders for efficiency
  • Report on weekly, monthly, quarterly KPI’s to provide data driven insights and recommendations to drive growth and ensure team members are meeting metrics. Work with the Sales Operations team to optimize efficiency
  • Work with Director to create, communicate, implement, and motivate quarterly sales contests
  • Conduct interviews and manage new hire training schedule, facilitate shadowing and coaching sessions
  • Identify on-going training needs to ensure the team has required competencies around product,  system knowledge and selling techniques
  • Work collaboratively with multiple departments to ensure seamless communication & support

Required qualifications:

  • 3+ years of call center/customer service experience
  • 3+ years team management experience
  • Proven ability to motivate and exceed sales goals and objectives
  • Strong problem-solving and solutions-oriented approach
  • Experience with systems that support tracking sales data and CRM 


Preferred qualifications:

  • Proficient with Google Workspace (Sheets, Gmail, Slides etc.)
  • Experience with SAP or similar software
  • Licensed esthetician or experience in the skincare industry

Compensation and Benefits
Salary Range $60,000.00 - $70,000.00 USD + Commission

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

  • Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
  • Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
  • Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
  • Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
  • Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
  • Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.


Nearest Major Market: Phoenix

Job Segment: Call Center Manager, Call Center Supervisor, Sales Management, Outside Sales, Marketing Manager, Customer Service, Sales, Marketing