Job Title:  Senior Customer Development Manager

No Relocation Assistance Offered
# 162962 - Sarawak, Sarawak, Malaysia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

We are looking for a Sr Customer Development Manager - Indirect Trade (IDT) who is responsible for developing and supporting the partnership between Colgate and the distributors/ customers in the assigned geography to deliver sell-thru, volume, distribution and market share targets.

ROLE & RESPONSIBILITIES

• Directing activities of assigned Customer Development Executives and working with Customer Development Managers in building relationships with key contacts (e.g., buyers, store managers) and providing customers with objective and trustworthy analysis of their business in order to ensure that accounts carry an excellent portfolio of Colgate products that receive optimal exposure at the retail store level. 

• Monitoring activity at store level and communicating competitive, category, and product (e.g., pricing, product assortment, and placement) information impacting sales results to customer marketing and sales management so that they can proactively respond with new strategies and tactics

LEADERSHIP/SUPERVISION:

• Managing and setting the team’s objectives (within the local Direct / Indirect Priorities, Customer Development Strategy and Global Customer Strategy framework) and ensuring that the team delivers the overall team mission and goals, while building CP’s & the Customer’s mutual business, and working together to satisfy target consumer/shopper needs 

• Defining the specific roles of individuals within the team, promoting teamwork and ensure the team is motivated to deliver results 

• Establishing specific KPIs and ensuring tracking methods and communication are in place, and setting specific action plans for each team member to support their achievement of the team KPIs 

• Managing a monthly meeting in which the team’s mission and objectives are reviewed to ensure progress & alignment towards overall company goals, and where specific issues and KPI performance are discussed and action plans refined 

• Providing coaching and feedback and ensuring adequate training to team members; evaluating performance and developing IDPs, advising on career paths and providing opportunities for development, acting as a role model and reinforcing desired behaviors 

• Communicating the team perspective to subsidiary commercial and business planning processes 

EDUCATIONAL QUALIFICATIONS: Degree

EXPERIENCE:

• 6 Years of Consumer Goods Industry Experience 

• 6 Years of Functional Experience 

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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