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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Customer Services & Collaboration Analyst

Travel Required?:  No Travel
Date:  May 24, 2023
Hybrid

No Relocation Assistance Offered
# 153209 - Santo Domingo, Distrito Nacional (Santo Domingo), Dominican Republic

 

Manage Customer Service & Logistic activities by being an active part of the Customer Development Team and having permanent interaction with customers. Work together with all areas of the organizations such as Demand Planning, Distribution Center and Customer Development to achieve objectives of the company/department while engaging customers  through collaboration and win-win solutions that improves the complete logistic chain. Leverage on customer data to drive efficiencies and support demand & Supply  Synchronization initiatives. 

 
Essential Functions
 

- Build and own the customer engagement strategy:

  • Customer Segmentation, Customer specific Cost to serve analysis and aligned organization 

- Maintain, collaboratively manage the fundamentals of Customer Service and value creation that allows joint growth and customer satisfaction.  
-Ensure and maintain a deep up-to-date understanding of supply chain strategies to collaboratively develop solutions to reduce logistics costs and increase sales.
- Develop the tools and methodologies to know and understand the different types of customers. Creates the platform for logistics efficiencies and collaboration initiatives according to commercial and logistics segmentation.
- Ensure compliance with internal and external key performance indicators for service and incremental sales through collaboration with the supply chain, Demand Planning, Logistics, Warehouses, CBS Team (Colgate Business Services) and external partners to drive continuous improvement.
- Continuously identify new ways of working (NWW) through the search for new external information digital tools available to speed up decision-making and identify potential opportunities for growth and customer satisfaction in advance.
- Proactively respond to the needs and requests of our clients. Ensure decision-making based on analysis and solid preparation and knowledge and project management.
- Maintain constant communication with the CBS team to generate alerts in the order management process, ensuring compliance with the golden rules.
- Coordinate cross-functional work teams to bridge supply chain gaps from origin to customer and impact on point-of-sale stock (point-of-sale/shelf availability)
- Support business planning by integrating external customer information to strengthen the Demand Planning process (inventory and sales according to the customer's ability to share information).
- Lead, develop, support and implement key cross-functional Engagement projects in collaboration with the internal and external organization that ensure mutual benefits with our clients, creating and sharing value for business growth in the FTG and Reimagine programs.
- Ensure compliance with the performance indicators of complete deliveries, deliveries on time, On shelf Availability and action plans to achieve the established objectives.
- Logistics Meetings & Visits

Coordinate visits to Top customers according to Collaboration Strategy, prepare and analyze a presentation based on a standardized scorecard and on going projects

- Logistics efficiency projects

Identify improvement opportunities and implement solutions optimizing cost and generating value for Customers an CP (cost to serve, order profile analysis, direct dispatch, etc)

- Store Checks

Coordinate visits to distributors customers to identify improvement opportunities in terms of OSA, product handling, etc

- Joint Business Plan / Business Review

Be an active part of the implementation of JBP regarding Customer Service & Logistics. Follow up to all plans defined to build customer engagement

- Community of Practices

Prepare, analyze, share results, action plan and best practices at Latam

Attend all community of best practices meetings to benchmark best practice

- SOX Requirements

Documentation and tests for compliance with SOX Audit.

 
 
Qualifications
 
  • Bachelor’s Degree - Industrial Engineering, Business Administration or similar  
  • At least 3 years Experience in  Customer Service, Sales, Logistics, or Supply Chain.
  • English proficiency.
 
 
Knowledge Skills & Abilities 
 
  • Excellent communication and interpersonal skills (internal and external, all levels). 
  • SAP experience.
  • Strong Google Suite skills (Google Sheets, Docs, Slides…)
  • Analytics tools Experience (Domo, Data Studio, Power BI)

 

 

 

 

 

 

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


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