CP Skin Health Group is seeking a dynamic, highly organized Sales Operations Supervisor. This key role is responsible for leading a diverse team in managing all Order to Invoice (O2I) processes, ensuring operational efficiency across core technologies like SAP S4 HANA Cloud, and driving cross-functional collaboration to enhance customer experience. The supervisor will play a vital role in process standardization, system implementation, and fostering a high-performance, customer-centric culture within the sales operations function.

Please note, this role is based in Scottsdale, Arizona and is expected to work in office 4x week.

Responsibilities:

• Lead a diverse team in managing order processing, customer data, and sales support, fostering a high-performance culture and working to enhance customer experience to promote loyalty and growth
• Distribute and assign day to day work of direct reports
• Supervise Order to Invoice (O2I) processes; responsible for daily monitoring of SAP to identify, troubleshoot, and resolve stuck outbound deliveries, warehouse delays and billing blocks and month end closing activities
• Develop and test new business processes to address operational challenges and streamline efficiency
• Coordinate with Global IT to resolve system issues and implement updates
• Facilitate cross-functional collaboration for superior customer service delivery
• Drive EDI advancements for accuracy in eCommerce
• Participate in special projects for process standardization and serving as SME for business technologies, orchestrating testing and implementations. Core technologies include SAP S4 HANA Cloud, SAP Cloud for Customer, Shopify, Vtex, Stripe, SAP Litmos LMS, and Google Data Studio
• Collaborate with finance and data teams for SOX compliance
• Foster team development through training and projects

Required qualifications: 

• Bachelor’s Degree in Business Administration, Data Science, Communications, or a related field
• 3+ years experience in a sales operations environment, demonstrating a proven ability to enhance sales operations for optimal efficiency
• Advanced proficiency in Microsoft Office Suite (Word, Excel, etc.) or Google Workspace (Docs, Sheets, etc.), with the ability to leverage these tools for optimal productivity and collaboration
• Strong command of the English language in both oral and written forms, ensuring clarity and precision in communication

Preferred qualifications:

• Solutions oriented, with ability to challenge status quo to achieve positive change
• SAP experience
• Familiarity with office equipment and computer peripherals, coupled with a basic understanding of databases, reflecting a well-rounded technical skillset
• Previous people leadership experience
• Project management experience