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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Office Assistant & Consumer Affairs

Travel Required?:  No Travel
Date:  Sep 20, 2022
No remote working option

No Relocation Assistance Offered
# 145160 - Roma, Lazio, Italy

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! 

If this is how you see your career, Colgate is the place to be! 

 

The job combines Office Assistant and Consumer Affairs responsibilities and strongly contributes in making the office efficiently operating, in conveying a welcoming and positive image of the company to employees and external guests, while successfully managing  interactions with consumers to build and increase loyalty/retention. 

Main duties as Office Assistant

  • Welcome and record visitors, receive and sort calls, and perform any requested activity related to the office management, including sending/receiving packages or documents via post or courier, in collaboration with the General Services coordinator. 

  • Ensure training to all new employees in relation to the office facilities and services and travel booking tool.

  • Support the General Services/HR team in organizing initiatives/events in office

Main activities as Consumer Affairs 

  • Provide quality service and support in a variety of areas including telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from different stakeholders

  • Summarize and enter complaints and inquiries accurately and thoroughly with attention following established guidelines.

  • Participate within the team to identify strengths and process improvements.

  • Report system concerns, help with issue identification, submit IT ticket requests and conduct systems testing.

  • Performs other duties as assigned

  • Complies with all policies and standards

Required Qualifications

  • High School Diploma or Equivalent/Bachelor’s degree

  • English fluent and possibly another EU language

  • At least 2/3 years of customer service and or office assistant experience 

  • Ability to address issues, resolve complaints 

  • Strong sense of empathy for people and ability to respond in difficult situations

  • Excellent written and verbal communication skills

 

Location: Rome Office

Contract: Temporary contract, max 12 months

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.  

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.


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