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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title:  Quality Documentation Specialist

Travel Required?:  No Travel
Date:  May 18, 2023

No Relocation Assistance Offered
# 153068 - Richmond, Indiana, United States

Job Summary

The role of a Quality Documentation Specialist is to maintain the site document management system (DMS) against regulatory requirements and compliance with the Colgate Quality Standards. This role is also responsible for assisting the quality department in effective training, assisting with management of change process lifecycle (MOC) and acting as a technical resource to resolve issues. The role is responsible for utilizing continuous improvement processes and implementation as directed of best practices.



Principal Duties and Responsibilities

  • Assist in identifying compliance issues which need correction or improvement for key Quality systems including but not limited to Document Control / Record Management, Validation Program, Change Control, and Internal / External Audits. Oversee daily, weekly, monthly batching/production/packaging records and reports and ensure they are accurately maintained and reviewed for compliance both in hard copy documentation and electronic data capture systems.
  • Oversee Management of Change (MOC) system for change control including support on validation of change implementation. Includes management of updates to DMS / KQA´s  for quality electronic data collection due to changes in specifications, procedures, etc. Generate and maintain as directed Quality KPIs for holds, customer complaints, product & raw material non-conformances, training compliance, Good Documentation Practices, and MOC.
  • Maintains proficiency in SAP document lifecycle process flow and application for all site processes.. Must be able to respond to requests to quickly retrieve, send, route for approval, review, scan, and file site records procedures, and related Hill’s documentation.
  • Assist Quality Compliance TL / Quality Manager in preparing / conducting training, as requested.
  • Establishes a cross-functional partnership with other departments and functional areas to provide support for ensuring the achievement of the Quality department's goals.
  • Understands and is accountable for full compliance with safety and other EHS requirements


Education/ Experience Requirements

Basic qualifications include:  

  • Bachelor's degree

  • Understanding of cGMP’s and ability to lead by example.

  • Technical writing proficiency, excellent written and oral communication skills.

  • Working knowledge of business process systems such as: Microsoft or Google 

  • Ability to provide support on all shifts, including shifts and weekends as needed


Preferred qualifications include: 

  • Bachelor’s degree in Technical areas of: Food Science, Engineering, Chemistry, Biology or Microbiology 

  • 1+ years of quality department work experience in a food manufacturing environment. 

  • Previous auditing experience working with American Institute of Baking (AIB), Food and Drug Administration (FDA), United States Department of Agriculture (USDA), & Safe Quality Food (SQF) 

  • Practical knowledge of site wide documentation system management

  • Previous SAP experience

  • FSPCA Preventive Controls for Animal Food Certification (PCQI), knowledge of HACCP & SPC


Expected Areas of Skills 

  • Advanced computer application experience in SAP, DMS , Google Suite (Google Doc, Sheets, Slides, and Forms)

  • In-depth knowledge of cGMPs, Quality Standards, FSMA Preventive Controls, HACCP, & SQF

  • Strong interpersonal and communication skills; ability to develop and express ideas

  • Strong documentation and organization skills

Salary Range $52,800 - $76,125 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive
offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Nearest Major Market: Richmond Indiana

Job Segment: Compliance, Document Control, ERP, SAP, Legal, Administrative, Technology, Customer Service